Stephanie Klidonas

• Scheduled appointments for customers based on their availability.
• Conducted research to identify new business opportunities.
• Developed and maintained relationships with potential customers through phone conversations.
• Provided detailed information about products and services to clients.
• Followed up with customers after scheduled appointments were completed.
• Maintained accurate records of all customer interactions and transactions.
• Documented all activities related to appointment setting processes.
• Provided exceptional customer service through effective telephone communication and follow-ups.

• Conducted market research to identify potential customers and opportunities for new business.
• Gathered feedback from prospective clients to understand their needs and challenges.
• Developed and maintained relationships with new prospects through cold calling, email campaigns, and face-to-face meetings.

• Responsible for a specified territory of small to mid size businesses. Targeting Clients between 1-150 employees.
• Signing on new Clients for payroll, Human Resource Solutions, Benefits and additional products to make their workplace run more efficiently.
• Cultivate relationships, set daily appointments, assess client or prospect needs to present the best ADP solutions to fit their particular needs.

• Dedicated in helping small & large business owners achieve their business goals through a consultative, needs-based selling approach.
• Products included Credit Building & Marketing Solutions to meet the needs of the individual business / industry.
• Cold calling & creating pipeline
• Maintain Goals and metrics each day and month
• Negotiated prices, terms of sale and service agreement in order to close the final steps of a transaction and achieve the desired outcome.
• Experience in both Outbound & Inbound calls

• Greet Customers in making selections of merchandise.
• Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet specific needs.
• Implemented up-selling strategies, encompassing recommendation of accessories & complimentary purchases, while boosting revenue.
• Tracked stock using company inventory management software.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Sold various products by explaining unique features and educating customers on proper application.

• Sold Advertising space in publications to all types of Businesses, ranging from Physicians, Lawyers, Salons , Realtors, Restaurants, etc.
• Any and all businesses were prospects to call on.
• Cold calls were a minimum of 25 per day.
• Assisted in the Graphic Design aspect of preparing a clients’ artwork and content.
• Handled customer’s concerns on a daily basis.
• Territory included the entire Lehigh Valley, PA as well as Berks and Bucks County.
• Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
• Supported sales management initiatives to optimize business development.

• Fostered relationships with customers to expand customer base and enhance loyalty and retention.
• Created and implemented store displays, promoting sales and growth.
• Monitored customer order process and addressed customer issues.
• Improved overall customer purchasing experiences to promote steady revenue.
• Contacted new and existing customers to discuss how specific products could meet needs.

• Represented over 50 high end Stationery & Gift Lines.
• Permanent Showroom in Atlanta, visited and met with customers there a couple times a year.
• Territory included Philadelphia, Lehigh Valley and the Poconos.
• Some of the top Stationery brands were Bella Ink, Crane, Rifle Paper Co.
• Cross My Heart Cards, Rag & Bone.
• Educated customers on product features and technical details to highlight benefits.
• Leveraged trends in customer industries and marketplaces to shape value-added solutions and approaches.

• Giftware Sales Representative of over 40 Novelty and Giftware Companies.
• Territory consisted of Eastern PA.
• Attended Jacob Javits Giftware Trade Shows 4 times a year.
• Handled over 125 accounts.
• Fostered relationships with customers to expand customer base and enhance loyalty and retention.
• Monitored customer order process and addressed customer issues.
• Contacted new and existing customers to discuss how specific products could meet needs.
• Prepared and processed contracts and order forms for new and existing customers.

Outside Sales Representative for this eyewear company. Sold to optometrists and optical boutiques in Philadelphia and surrounding areas.

• Educated customers on product features and technical details to highlight benefits.
• Answered customers' questions regarding products, prices and availability.
• Negotiated prices and set up contracts to finalize sales agreements.
• Collaborated with members of other departments to complete sales transactions.
• Expanded territory by successfully cold-calling retail leaders and negotiating profitable contracts across multiple product lines while up-selling additional vendor partnerships.
• Supported sales management initiatives to optimize business development.
• Expanded sales by performing comprehensive market research on products and market locations.
• Attended trade shows and sales conferences.