Stephanie Knauff
Waverly
Summary
Proven team collaborator and adept in office organization, I significantly enhanced guest satisfaction at Ameristay Hotel by streamlining check-in processes and managing a high volume of phone inquiries. My background also includes enriching student learning experiences through targeted tutoring, demonstrating strong problem-solving skills and a keen attention to detail.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Ameristay Hotel
02.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Enhanced guest experience by maintaining welcoming and organized reception area.
Teachers Aide
Waverly City Schools
11.2024 - Current
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom activities, tutoring, and reviewing work.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Maintained safety and security by overseeing students in recess environments.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Completed daily reports on attendance and disciplinary performance.
- Mentored and tutored individual students needing additional help.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
Teachers Aide
Kemper Konnection
04.2024 - Current
- Maintained safety and security by overseeing students in recess environments.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Mentored and tutored individual students needing additional help.
- Completed daily reports on attendance and disciplinary performance.
Education
High School Diploma -
Waverly High School
Waverly, OH05-2006
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
Timeline
Front Desk Receptionist
Ameristay Hotel
02.2025 - Current
Teachers Aide
Waverly City Schools
11.2024 - Current
Teachers Aide
Kemper Konnection
04.2024 - Current
High School Diploma -
Waverly High School
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