Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Knight

Avon,IN

Summary

Attentive Dump Truck Driver. Outstanding driving and maneuvering skills in all types of weather conditions. Available 70 hours per week for driving duties. Dedicated to following all company procedures, traffic laws and safety regulations. Seasoned Driver bringing advanced route planning and load management abilities developed 2 years of transportation experience. Solid safety record with strong commitment to successful operations and customer satisfaction. Highly organized individual with defensive driving expertise. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable individual with strong ability in any task at hand. Highly organized, proactive and punctual with team-oriented mentality.

Overview

26
26
years of professional experience

Work History

Dump Truck Driver

12Stones
Sheridan, IN
10.2023 - 12.2024
  • Loaded dump truck with materials from site stockpile, ensuring proper weight distribution and safety regulations were followed.
  • Delivered construction materials such as asphalt, gravel, sand or dirt to work sites as directed by supervisor.
  • Hauled and transported gravel, dirt, fill and boulders to and from construction sites.
  • Drove dump truck to job sites while adhering to all applicable traffic laws and company policies.
  • Accurately placed loads in optimal locations for spreading and distribution by bulldozers and material movers.
  • Checked brakes, oil, tires, lights and other systems on a regular basis to ensure safe operation of the vehicle.
  • Maintained safe driving habits to protect property and general public on roadways.

Train Wrecker

Hulcher Profession Services
Avon, IN
12.2023 - 02.2024

Over the Road Truck Driver

O&A Transportaton
Phoenix, AZ
12.2021 - 07.2023
  • Planned routes using GPS systems or maps for efficient navigation during long-distance hauls.
  • Followed all applicable state and federal laws while driving long distances.
  • Maintained truck logbook, including records of fuel purchases, mileage, and other relevant information.
  • Maintained communication with dispatch personnel regarding delivery updates and arrival times.
  • Recorded delivery information such as time of delivery, product type, condition of merchandise.
  • Conducted pre-trip inspections of the vehicle's engine components, brakes, tires, lights, signals.
  • Verified the accuracy of shipping documents for each load.
  • Adhered rgo on trucks according to company policies.
  • Reported any mechanical problems or vehicle damage to supervisor immediately.
  • Provided customer service by answering questions about products or services offered.
  • Ensured that cargo was properly loaded and distributed in order to maintain proper balance of weight in truck bed.
  • Communicated professionally with customers regarding deliveries, pickups, and other related matters.to safety regulations when loading and unloading freight from trailers or containers.
  • Adhered to safety regulations when loading and unloading freight from trailers or containers.
  • Loaded, secured, and unloaded ca
  • Loaded, secured, and unloaded cargo on trucks according to company policies.
  • Communicated professionally with customers regarding deliveries, pickups, and other related matters.
  • Retained valid proof of insurance and registration in vehicles.
  • Provided top product shipment delivery quality control, eliminating downtime, and maximizing revenue.
  • Measured temperature of haul and refrigerated area of truck, keeping cold items fresh.
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
  • Hooked and unhooked trailers from tractor and converter dollies.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Logged driving hours and fuel usage data on time to keep reports current.
  • Read and interpreted maps to determine vehicle routes.
  • Delivered customer orders to homes and places of business within established time frames.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Completed transfers at hubs and final destinations to keep routes on schedule.
  • Conducted emergency roadside repairs, changed tires, replaced light bulbs, and installed fuses and tire chains.
  • Drove tractor-trailer combinations to transport and deliver products, livestock or other materials.
  • Obtained signatures needed to complete and process paperwork.
  • Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Processed shipment documents neatly and efficiently for each load.
  • Conducted daily DOT pre-trip inspections according to set checklist.
  • Followed regular schedule of pickups for individual customers and groups.
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.

Bartender

Bogeys Formalwear
Owensville, MO
02.2012 - 09.2021
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Developed good working relationships with fellow employees through effective communication.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Processed payments accurately and efficiently with POS system.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Resolved customer complaints in a professional manner.
  • Poured wine, beer and cocktails for patrons.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Provided drink suggestions to customers based on their preferences.
  • Assisted in setting up the bar for service shift.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Stocked ice bins and coolers as needed throughout shift.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Balanced daily registers and generated sales reports for management.
  • Completed regular bar inventories and daily requisition sheets.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Collected and organized daily till totals and tips.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Cleansed glasses with sanitizing solution after each use.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Greeted guests with friendliness and professionalism.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.

Bar Manager

Mikes Speedway Lounge
Speedway, IN
03.2003 - 09.2011
  • Managed the bar area including ordering supplies, mixing drinks and ensuring quality control measures were followed.
  • Monitored inventory levels and placed orders with vendors as needed.
  • Inspected dining areas for cleanliness, proper set-up of tables and chairs.
  • Created daily specials to promote increased sales volume.
  • Maintained accurate records of financial transactions such as cash receipts, credit card payments and deposits.
  • Negotiated contracts with suppliers to obtain best prices on food products.
  • Developed and implemented service standards, policies and procedures to ensure customer satisfaction.
  • Ensured compliance with all health department regulations.
  • Resolved customer complaints in a professional manner.
  • Organized promotional activities to attract new customers while retaining existing ones.
  • Analyzed sales reports to identify trends and opportunities for increasing revenue.
  • Implemented cost-saving initiatives that resulted in improved operational efficiency.
  • Reviewed monthly financial statements to monitor budget allocations.
  • Conducted weekly staff meetings to discuss menu changes, special events and other pertinent topics.
  • Scheduled shifts for bar staff and monitored employee performance.
  • Assisted in creating marketing strategies designed to increase business growth.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Tracked food costs on a regular basis to ensure profitability goals were met.
  • Updated computer systems with new pricing and daily food specials.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Optimized profits by controlling food, beverage and labor costs.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Trained new employees to perform duties.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Assisted staff by serving food and beverages or bussing tables.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Retention Customer Service Representative

Indianapolis Star
Indianapolis, IN
09.1998 - 07.2008
  • Answered incoming customer inquiries via phone, email and live chat.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Evaluated existing processes and procedures for improvement opportunities.
  • Resolved customer complaints promptly and professionally.
  • Provided customers with product and service information.
  • Informed customers of deals and promotions.
  • Verified customer information and processed orders accurately.
  • Participated in team meetings to discuss best practices for retention strategies.
  • Ensured quality standards were met throughout all customer interactions.
  • Performed general office duties such as filing, data entry, organizing documents.
  • Utilized problem solving skills to resolve complex matters in a timely manner.
  • Assisted in training new Customer Service Representatives when needed.
  • Escalated unresolved issues to the appropriate department for further investigation.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Set up and activated customer accounts.
  • Consulted with customers to resolve service and billing issues.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Educated customers on special pricing opportunities and company offerings.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Collected deposits or payments and arranged for billing.
  • Promoted available products and services to customers during service, account management and order calls.
  • Developed key customer relationships to increase sales.
  • Advised customers on the latest product features and benefits.
  • Generated new business opportunities through cold calling campaigns.

Education

Associate of Applied Science - Medical Coding

New England School of Technology
On-line

Skills

  • Persuasion Strategies
  • Customer Relations
  • Work Complaint Handling
  • Customer Retention Strategies
  • Personnel Management
  • Employee Relations
  • Continuous Improvement
  • Self Motivation
  • Teamwork and Collaboration
  • Organizational Skills
  • Customer Relationship Management
  • Adaptability and Flexibility
  • Written Communication
  • Training Development
  • Time Tracking and Payroll Administration
  • Problem-Solving Abilities
  • Effective Communication
  • Business Intelligence
  • Attention to Detail
  • Documentation and Recordkeeping
  • Personnel Engagement
  • Analytical and Critical Thinking
  • Goal Setting
  • Reliability
  • Active Listening
  • Conflict Resolution
  • Strategic Planning
  • Team Collaboration
  • Workplace Safety
  • Innovation and Creativity
  • Training and Mentoring
  • Recordkeeping Skills
  • Supply Coordination
  • Effective Leadership
  • Documentation Skills
  • Inventory Oversight
  • Staff Development
  • Staff Management
  • Sales and Marketing
  • Schedule Development
  • Complex Problem-Solving
  • Staff Discipline

Timeline

Train Wrecker

Hulcher Profession Services
12.2023 - 02.2024

Dump Truck Driver

12Stones
10.2023 - 12.2024

Over the Road Truck Driver

O&A Transportaton
12.2021 - 07.2023

Bartender

Bogeys Formalwear
02.2012 - 09.2021

Bar Manager

Mikes Speedway Lounge
03.2003 - 09.2011

Retention Customer Service Representative

Indianapolis Star
09.1998 - 07.2008

Associate of Applied Science - Medical Coding

New England School of Technology

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Stephanie Knight