Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Knight

Sioux Falls,SD

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

22
22
years of professional experience

Work History

Quality Review Audit Lead

Cigna-Teldrug
Sioux Falls, SD
11.2019 - 04.2023
  • Lead quality review audits for prescription processing to ensure accuracy, compliance, and adherence to regulatory requirements.
  • Analyze prescription claims for discrepancies and error resolution.
  • Collaborate with Pharmacists, technicians, sales and compliance teams to enhance audit procedures and improve efficiency.
  • Train and mentor other Audit Analyst on quality control measures, regulatory updates, and best practices.
  • Developed and monitored audit Contact Center PCA's: Primary, PSC, AT/Rare, and Vendor Alorica calls.
  • Communicated audit findings by preparing and disseminating final reports to department managers.

Quality Review and Audit Analyst

Cigna-Teldrug
Sioux Falls, SD
04.2005 - 04.2019
  • Supported pharmacy staff and the company focusing on patient information quality, communication, collaboration of details, and teamwork.
  • Appointed as lead onsite quality team member for corporate office health visits for URAC/ATTEST.
  • Researched, identified and tracked defects for Class II external errors for entire company accuracy related to HIPPA.
  • Identified and helped resolve HIPAA problems, thus helping increase prescription drug output while reducing assigned errors.
  • Developed system checklists for departmental managers to help resolve non-conforming issues with sensitive information.

Pharmacy Product Specialist

Cigna-Teldrug
Sioux Falls, SD
06.2001 - 04.2005
  • Validated the data integrity and accuracy of patient information.
  • Boosted sales and delivered outstanding customer service with pharmacy services and Q&A.
  • Produced ad hoc reports and documents for Pharmacy Product Associates daily to improve metrics.
  • Resolved customer issues in a timely manner while complying with HIPAA regulations.

Education

Bachelor of Science - Therapeutic Recreation

University of South Dakota
Vermillion, SD

Skills

  • Coaching and mentoring
  • Process evaluations
  • Audit planning
  • Regulatory compliance
  • Problem-solving capacity
  • Sales support

Timeline

Quality Review Audit Lead

Cigna-Teldrug
11.2019 - 04.2023

Quality Review and Audit Analyst

Cigna-Teldrug
04.2005 - 04.2019

Pharmacy Product Specialist

Cigna-Teldrug
06.2001 - 04.2005

Bachelor of Science - Therapeutic Recreation

University of South Dakota

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Stephanie Knight