Stephanie Knotts LSW, LCDC-III
Springfield,OH
Summary
Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities. Enacts strong and collaborative approach across care continuum and manages workflow to support dynamic teams. Spearheads operational effectiveness and efficiencies to develop quality improvement activities and achieve financial goals of the organization.
Overview
5
5
years of professional experience
1
1
Certificate
2
2
Professional Licenses
Work History
Director of Case Management
Basecamp Recovery Center LLC
05.2024 - Current
- Established rigorous quality assurance processes, monitoring key performance indicators closely to ensure consistent delivery of high-quality clinical and case management services across all departments.
- Collaborated effectively with other organizational leaders on cross-functional projects, further improving overall service offerings available to patients and their families.
- Evaluated program performance regularly, identifying areas for improvement and implementing necessary changes in timely manner.
- Promoted culture of continuous improvement by encouraging staff input on process enhancements and best practices adoption.
- Monitored, analyzed, and corrected staff performance and worked with Department Supervisors to raise standards of practice.
- Developed and implemented new standard operating policies and educated staff on changes, providing oversight, enforcement, and training as indicated
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Spearheaded and implemented new projects to expand scope of engagement.
Dual-Diagnosis Therapist | LSW, LCDC-III
Basecamp Recovery Center LLC
05.2024 - Current
- Assessed clients' mental health needs, developed treatment plans and monitored progress.
- Maintained and updated patient records, changes in service plans and treatment reports.
- Improved patient outcomes by implementing evidence-based therapeutic techniques and interventions.
- Coached clients on effective coping strategies, empowering them to manage symptoms independently outside of therapy sessions.
- Developed 6-week curriculum, and utilized in clinical Grief Group Therapy setting
- Conducted thorough assessments to accurately diagnose mental health conditions and develop appropriate treatment strategies.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
- Provided crisis intervention services, offering immediate support during critical times.
- Developed strong therapeutic alliances, ensuring patient comfort and trust throughout treatment process.
- Utilized psychoanalytic methods to uncover underlying issues for deeper patient insight.
- Conducted therapy sessions focused on trauma recovery, facilitating patient healing and empowerment.
- Completed training in EMDR Therapy and 20 hours of clinical practicum in EMDR techniques
Licensed Clinical Therapist
Ethan Crossing Springfield
07.2024 - Current
- Continually updated clinical knowledge through ongoing professional development opportunities, resulting in improved client care.
- Utilized culturally competent practices in therapy sessions, respecting diverse backgrounds and experiences of clients.
- Facilitated PHP, Residential, and Detox level of care group therapy sessions, and individual therapy sessions to achieve desired clinical treatment outcomes
- Established trusting environment that encouraged open communication between therapist and client, promoting self-awareness and growth.
- Maintained strict confidentiality regarding client information in compliance with HIPAA regulations while managing case records diligently .
- Provided crisis intervention services for clients experiencing acute distress, promoting safety and stabilization.
- Improved client outcomes by utilizing evidence-based therapeutic approaches tailored to individual needs.
- Leverages excellent oral and written communication skills to interact professionally with staff and clients.
Case Management Program Manager
Basecamp Recovery Center LLC
12.2023 - 05.2024
- Streamlined case management protocols and maximized resource utilization across departments
- Implemented data-driven strategies for continuous improvement in case management performance metrics.
- Established Key Performance Indicators (KPI's) for measuring team success in meeting organizational goals and initiatives
- Developed strong relationships with community partners to facilitate comprehensive support services for patients
- Advocated for development of resource programs to meet common needs of patients diagnosed with dual-diagnosis needs
- Promoted adherence to evidence-based practices by regularly reviewing current literature and integrating best practices into daily operations.
- Maintained compliance with regulatory requirements through rigorous quality assurance processes and timely reporting mechanisms.
- Spearheaded initiatives aimed at improving client retention, discharge planning, and enhancing overall continuity of care for patients
- Established clear objectives for direct reports, fostering environment that encouraged professional growth while aligning with organizational goals.
- Proactively addressed complex cases or escalated issues, working closely with stakeholders to devise effective resolution strategies.
- Influenced policy decisions at organizational level by advocating for improvements in case management practices based on industry trends and emerging evidence.
- Conducted regular performance evaluations to identify strengths, areas for improvement, and opportunities for growth among team members.
- Leveraged case management tools to help interdisciplinary teams achieve optimal outcomes.
Drug-Free Workplace Policy & Training Educator
First Connect Corporate Services LLC
09.2023 - Current
- Coached corporate clients on best practices, providing constructive feedback to support their employees' professional growth.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Increased supervisor & employee competency with creation of targeted skill development paths pertaining to Drug-Free BWC policy and Federal regulations
- Boosted training session effectiveness with integration of multimedia tools.
- Revolutionized safety training, significantly reducing workplace accidents.
- Facilitated virtual, in-person and blended learning sessions.
- Analyzed and evaluated training effectiveness and program outcomes.
- Built and maintained professional relationships with vendors and suppliers.
- Evaluated effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Case Management Supervisor & Licensed Clinician
Basecamp Recovery Center LLC
01.2023 - 12.2023
- Spearheaded development of new Case Management program within BRC, successfully implementing Strengths-Based Case Management models, reducing barriers to care, improving long-term treatment outcomes, and enhancing patient engagement
- Hiring and recruiting of new case management staff, performing all training and onboarding through development of new training programs and continuing education initiatives
- Increased staff productivity by providing ongoing training, support, and mentorship for case managers, supervisors, and related interdisciplinary professionals.
- Contingency Management program oversight and maintenance
- Assisted clinical staff in addressing gaps in patient care, coordinating team coverage in clinical group therapy sessions and utilizing human resource allocation skills
- Program management and development
- Streamlined, standardized and implemented case management processes and techniques to maximize revenue cycle
- Managed and monitored program activities and evaluated quality for improvement recommendations.
- Leveraged case management tools and conflict management techniques to help interdisciplinary teams achieve optimal outcomes.
Volunteer Group Facilitator (ASD)
Aspirations, OSU Nisonger Center
05.2023 - 08.2024
- Maintained positive, safe, comforting environment for clients with Autism Spectrum Disorder and other intellectual and developmental disabilities
- Prepared and co-facilitated group therapy sessions for clients diagnosed with, or seeking diagnosis of Autism Spectrum Disorder
- Developed open rapport with clients, encouraging learning and practice of social skills, emotion regulation, and boundary setting.
- Educated clients on available resources, wellness activities and services in local community
- Learned various techniques and skills to better understand people from diverse walks of life and cultures.
- Established clear expectations for behavior by setting ground rules and modeling appropriate conduct at all times during sessions
- Intervened on crisis situations using evidence-based crisis de-escalation techniques and strategies
Intake Assessor and Full-Time SUD Clinician
Basecamp Recovery Center LLC
10.2021 - 01.2023
- Improved client outcomes by developing individualized treatment plans and implementing evidence-based therapeutic interventions
- Enhanced client engagement and treatment adherence through utilization of various therapeutic techniques tailored to individual needs and effective caseload management techniques
- Collaborated with multidisciplinary teams to ensure comprehensive care and effective transfer of care
- Reduced relapse rates by providing ongoing aftercare support, resources, and patient accountability
- Provided crisis intervention services, quickly assessing and responding to crisis situations to promote best practice and achieve desired outcomes
- Conducted thorough intake assessments to accurately identify client needs and determine appropriate level of care required utilizing ASAM Guidelines
- Facilitated psychoeducational and interpersonal process groups for at-risk populations, fostering welcoming environment and open dialogue.
- Served as mentor to new counselors, providing guidance and support in developing their clinical skills and navigating complex case scenarios.
- Promoted and achieved high-rates of compliance among assigned patient caseload using evidence-based strategies and effective caseload management techniques
- Utilized Cognitive Behavioral Therapy (CBT) to assist patients in effecting behavior change, promoting sustained recovery from substances and improved mental wellness.
- Increased client satisfaction by consistently maintaining open lines of communication and providing empathetic, non-judgmental support throughout therapeutic process.
Lab Assistant & Administrations
Port 45 Recovery LLC
07.2021 - 10.2021
- Managed specimen sample handling, receiving, storage and inventory.
- Logged UA screening presumptive results into CareLogic EHR systems
- Maintained lab by calibrating equipment and maintaining a sanitary environment, stocked supplies, and maintained safety by establishing staff-patient boundaries
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and UA samples.
- Spearheaded compliance initiatives with program LOC requirements, UA screening, and attendance expectations - managing contingency management program strategies and data collection needs
- Maintained confidentiality of sensitive information pertaining to research findings, methodologies, or patient data when required by regulations or ethical standards.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Developed new protocols and improved existing laboratory processes.
Operational Associate Manager
Harper Operating Co.
10.2019 - 07.2021
- Streamlined operational processes by identifying inefficiencies and implementing targeted improvements.
- Coordinated inventory management efforts, maintaining proper stock levels while minimizing excess or obsolete items.
- Leveraged analytical skills to identify trends in operational data, using insights gained to make informed recommendations for future actions.
- Ensured compliance with industry regulations and company policies by establishing rigorous quality control measures within operations department.
- Maintained open lines of communication between departments, facilitating effective collaboration on projects requiring input from multiple stakeholders.
- Collaborated with cross-functional teams to address complex business challenges and develop innovative solutions.
- Implemented process improvements based on feedback from team members, resulting in streamlined workflows that enhanced productivity levels for all supervised staff.
- Managed day-to-day operational tasks, freeing up senior management to focus on strategic initiatives.
- Coordinated with General Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Education
Master of Social Work - Social Work
Ohio State University
Columbus, OH05.2025
Bachelor of Science - Social Work
Ohio State University
Columbus, OH05.2024
Associate of Arts - Social Work
Columbus State Community College
Columbus, OH05.2023
Skills
- Clinical Quality Improvement
- Ethical Decision-Making
- Problem Solving & Critical Thinking
- Employee Performance Management
- Direct Clinical Practice
- Human Resource Management
- Clinical Leadership Administration
- Effective Communication
- Interdisciplinary Collaboration
- Training Programs Development
- Program-Level Evaluation
- Staff Supervision & Professional Development
- Compliance with regulatory guidelines
- EMDR Therapy DBT CBT MI ACT EFIT
Certification
- Licensed Social Worker (LSW)
- Licensed Chemical Dependency Counselor III (LCDC-III) (Converting to LICDC after upcoming semester)
- CPI Certified
- CPR & BLS Certified
- PASRR Certified
- Hands On Care Certified
- Diversity & Inclusion - Informed Certification
Timeline
Licensed Clinical Therapist
Ethan Crossing Springfield
07.2024 - Current
Director of Case Management
Basecamp Recovery Center LLC
05.2024 - Current
Dual-Diagnosis Therapist | LSW, LCDC-III
Basecamp Recovery Center LLC
05.2024 - Current
Case Management Program Manager
Basecamp Recovery Center LLC
12.2023 - 05.2024
Drug-Free Workplace Policy & Training Educator
First Connect Corporate Services LLC
09.2023 - Current
Volunteer Group Facilitator (ASD)
Aspirations, OSU Nisonger Center
05.2023 - 08.2024
Case Management Supervisor & Licensed Clinician
Basecamp Recovery Center LLC
01.2023 - 12.2023
Intake Assessor and Full-Time SUD Clinician
Basecamp Recovery Center LLC
10.2021 - 01.2023
Lab Assistant & Administrations
Port 45 Recovery LLC
07.2021 - 10.2021
Operational Associate Manager
Harper Operating Co.
10.2019 - 07.2021
- Licensed Social Worker (LSW)
- Licensed Chemical Dependency Counselor III (LCDC-III) (Converting to LICDC after upcoming semester)
- CPI Certified
- CPR & BLS Certified
- PASRR Certified
- Hands On Care Certified
- Diversity & Inclusion - Informed Certification
Master of Social Work - Social Work
Ohio State University
Bachelor of Science - Social Work
Ohio State University
Associate of Arts - Social Work
Columbus State Community College
Accomplishments
- Rising Up & Moving Forward Award Recipient- Columbus City Council (2012)
- Nominated by Senator Sherrod Brown to Naval Academy, and offered admission (2012) Opted for 4-year Navy scholarship - (Biomedical Engineering)
- Soroptimist Live Your Dream Award Recipient - Women's Soroptimist Club (2023)
- Elected CSCC Board of Trustee Member - Ex-Officio (2022-2023)
- Foreign Exchange Program Participant - Giessen, Germany (2011-2012)
- National Honor Society Member - (2010-2012)
- Phi Theta Kappa Nomination - (2023- Present)
- National Society for Leadership & Success (2022-Present)
- National Society for Collegiate Scholars (2023-Present)
- College Social Work Scholarship Recipient - (2023-2025)
- First Generation Scholars Network - First Generation College Graduate
- Successfully expanded Committing to Change LLC
Languages
American Sign Language
Limited Working
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