Stephanie Koecher
Buffalo,MN
Summary
Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Educational Support Professional
Parkside Elementary
09.2019 - Current
- Supporting ASD/EBD/general education students in a school setting.
- Facilitated individualized support for students, enhancing learning experiences and engagement.
- Advocated for resources and services to better support student learning outcomes.
- Served as a liaison between teachers, parents, and administrators regarding student performance and accommodations.
- Collaborated with teachers to identify students' unique needs and develop targeted interventions.
- Participated in professional development opportunities focused on best practices for supporting diverse learners.
Server, Bartender, Wing Certified Trainer
Buffalo Wild Wings
08.2013 - 03.2020
- Trained new staff on menu knowledge and service standards.
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Administrative Assistant
Cornerstone Wealth Management
11.2012 - 02.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Provided administrative support for new account opening procedures following established compliance guidelines.
- Maintained strict confidentiality with sensitive client data while adhering to industry regulations and standards.
Administrative Assistant/Mortgage Loan Processor
Financial Dimensions Group/Great Rate Lending
03.2007 - 11.2012
- Answered central telephone system and directed calls accordingly.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Verified income, credit history, and asset documentation to assess borrower eligibility for mortgage products.
- Handled any conditions sent from underwriting departments.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.
- Facilitated smooth closing processes by collaborating effectively with title companies, appraisers, and attorneys.
Education
High School Diploma -
Delano High School
Delano, MNSkills
- Strong work ethic and dependable
- Problem-solving abilities
- Friendly, positive attitude
- Multitasking
- Attention to detail
- Excellent communication
- Paperwork processing
- Computer skills
Timeline
Educational Support Professional
Parkside Elementary
09.2019 - Current
Server, Bartender, Wing Certified Trainer
Buffalo Wild Wings
08.2013 - 03.2020
Administrative Assistant
Cornerstone Wealth Management
11.2012 - 02.2014
Administrative Assistant/Mortgage Loan Processor
Financial Dimensions Group/Great Rate Lending
03.2007 - 11.2012
High School Diploma -
Delano High School