Detail-oriented professional with 3+ years of experience and a proven knowledge of confidential correspondence, operating policies & procedures, and vendor and customer communications. Aiming to leverage my skills to successfully fill the Clerical role at your company.
Hi, I’m
Stephanie Kolos
Sebastopol,CA
Summary
Overview
33
years of professional experience
1
Certification
Work History
Independent ContractorsSebastopol, CA
Promotional Brand Ambassador
11.2023 - Current
Job overview
- Participated in team meetings to discuss strategies and share feedback from sales reps and field
- Built up Brands and products, pushed sales and educated consumers about products
- Built own schedule to allow for efficiency.
- Built lasting relationships with customers by delivering first-call resolution
- Confirmed with stores plenty of product stocked for demo.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Communicated regularly with internal stakeholders regarding progress of promotional projects.
- Reinforced branding initiatives by coordinating presentations and creating marketing campaigns to maximize outreach.
- Watched crowd to identify prospects, capture interest and maximize sales opportunities.
- Represented brand at various trade shows and events, enhancing brand visibility.
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
- Put together eye-catching displays to attract potential customers and encourage questions.
- Tracked and reported on engagement metrics from promotional activities.
- Bolstered brand awareness by creating and executing marketing campaigns utilizing trade shows, round-tables and webinars.
- Tracked non-sale metrics for demonstrations to help improve future promotions with better information and techniques.
- Developed relationships with local businesses to facilitate cross-promotional partnerships.
- Provided exceptional customer service to enhance brand reputation.
- Gathered customer feedback to inform future marketing strategies and product developments.
- Used consultative sales techniques to uncover customer questions and needs.
- Coordinated with vendors to secure discounts on promotional items like t-shirts, hats or mugs for giveaways at events.
- Trained new brand ambassadors, sharing best practices and brand values.
- Researched and tested products and practiced demonstrations before conducting live presentations.
- Managed social media accounts to engage customers in conversations about the brand's offerings.
- Conversed with customers to share information about products and services.
- Provided customer service to ensure satisfaction with products or services offered by the company.
- Developed and optimized demonstrations to best connect with prospects and encourage sales.
- Conducted product demonstrations to explain details, highlight features and show use.
- Engaged with potential customers, providing product information and answering queries.
- Managed promotional inventory, ensuring availability of materials for events.
- Promoted positive company image through superior customer service experiences.
- Performed administrative tasks such as filing paperwork or tracking inventory levels.
- Effectively built relationships with both established and potential customers.
- Collaborated with marketing team to plan and execute promotional campaigns.
- Developed and implemented promotional campaigns to increase brand awareness.
- Created content for social media, including posts, stories, and videos.
- Delivered public demonstrations for crowds at stores, trade shows and conferences.
- Increased sales and brand awareness through face-to-face marketing.
- Maintained a professional appearance and demeanor that reflects the brand's image.
- Maintained professionality and efficiency while working closely with leadership.
- Maintained accurate records of expenses associated with promotional campaigns.
- Conducted on-site product demonstrations and sampling activities.
- Gave out product samples, coupons and pamphlets to encourage sales.
- Employed basic selling techniques to engage with customers.
- Produced informational brochures detailing product features, use and care.
- Built lasting relationships with customers by delivering first-call resolution.
Contractor's State License BoardSacramento, CA
PROGRAM TECHNICIAN II
06.1993 - 06.1994
Job overview
- Process Renewal Applications applying the CSLB Laws, Rules & Regulations.
- Checking that Contractor's name does not imply something other than what they are licensed to do.
- Verifying proper Bonding, Worker's Compensation, Fee's, and upon determination of an error, prepare correspondence of requirements needed to complete Renewal of License for typists to prepare for my signature.
- Customer Service at the front counter when a Contractor comes to the office for immediate processing of Renewal.
- Answer technical questions Contractors may have regarding requirements necessary to renew licensure of CSLB License.
- Other duties as needed.
- Worked independently as well with other unit employees.
Contractor's State License BoardSacramento, CA
PROGRAM TECHNICIAN I
06.1992 - 06.1994
Job overview
- Processed Worker's Compensation Insurance Certificates applying CSLB Laws, Rules and Regulations.
- Verifying that Contractor meets Worker's Comp requirements to maintain CSLB License.
- Prepare and complete correspondence to the Contractor regarding any necessary changes and determine if the Contractor has the proper insurance and/or Exemption of Worker's Comp.
- Input new business name and verifying that the Contractor has a proper license(s) for that name change.
- Worked independently.
Education
SANTA ROSA JUNIOR COLLEGESanta Rosa, CA
Completed coursework towards from Business Accountancy
09.1983
University Overview
GPA: 3.5
YUBA COMMUNITY COLLEGE COLUSA BRANCHYuba City, CA
Completed coursework towards from Business ~ General Ed Accountancy
09.1981
University Overview
GPA: 3.75
WILLIAMS HIGH SCHOOLWilliams, CA
High School Diploma
06.1981
University Overview
GPA: 3.5
Skills
- Proficient in using business office equipment
- Computers (PC)
- Faxing
- Attention to detail
- Organizational skills
- Ability to work in high stress environments
- Typing speed 55-70 wpm
- Promotional marketing
- Event planning
- Sales strategy
- Visual merchandising
- Customer engagement
- Brand representation
- Product demonstrations
- Social media management
- Market research
- Customer feedback
- Relationship building
- Public speaking
- Data analysis
- Inventory management
- Performance monitoring
- Display set up and arrangement
- Explain features
- Customer retention
- Conflict resolution techniques
- Problem-solving abilities
- Quality assessment
- Strategic planning
- Sales and negotiation tactics
- Marketing
- Brand awareness development
- Creative thinking
- Customer service
- Materials inspection
- Floor operations and displays
- Administrative functions
- Decision-making
- Microsoft office
- Exceptional communication
- Drive sales
- Presentation skills
- Presentation customization
- Engaging storytelling
- Event coordination
- Store promotions
- Scheduling
- Reliability
- Public relations
- Content creation proficiency
- Interpersonal skills
- Time management mastery
- Effective networking
- Performance tracking
- Product knowledge
- Coupon handouts
- Mind for marketing
Certification
Getting Organized
References
References
Colleen Costan, Retired Supervising Program Technician, WCIF and CSLB, (989) 307-9942, Former Co-WorkerAwards
Awards
Most Outstanding Student AwardTimeline
Promotional Brand Ambassador
Independent Contractors
11.2023 - Current
PROGRAM TECHNICIAN II
Contractor's State License Board
06.1993 - 06.1994
PROGRAM TECHNICIAN I
Contractor's State License Board
06.1992 - 06.1994
SANTA ROSA JUNIOR COLLEGE
Completed coursework towards from Business Accountancy
YUBA COMMUNITY COLLEGE COLUSA BRANCH
Completed coursework towards from Business ~ General Ed Accountancy
WILLIAMS HIGH SCHOOL
High School Diploma
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