Stephanie Kolpack
Port Charlotte
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experience. Talented Server bringing skills in order management, payment processing and upselling. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experience for restaurant guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains positive attitude in stressful situations and high-volume environments. 25 years experience in customer service as a business owner/operator.
Motto...teamwork makes the dream work.
Overview
29
29
years of professional experience
Work History
Allegiant Stadium Server
Sunseeker Resort
11.2023 - Current
- Work with POS system to place orders, manage bills, and handle complimentary items.
- Serve food and beverages promptly with focused attention to customer needs.
- Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Perform opening and closing duties, ensuring the dining area is prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintain a clean and orderly dining area for an enjoyable guest experience.
- Buss and reset tables to keep dining room and work areas clean.
- Resolve customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience at first point of contact for incoming guests.
- Develop strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explain menu items and suggest appropriate options for food allergy concerns.
- Use slow periods to restock supplies and clean.
Owner/Operator Nail Salon
Self Employed
06.1995 - 12.2021
- Established strong client relationships through exceptional customer service and communication skills.
- Operated with safety and skill to avoid accidents and delays.
- Enhanced the salon's reputation by consistently delivering beautiful and professional nail services.
- Contributed to a positive salon atmosphere by maintaining a professional demeanor while engaging with clients and coworkers.
- Invested in high-quality tools and sanitizing equipment which led to increased client confidence in salon hygiene standards.
- Instituted measures that reduced instances of no-shows or cancellations by confirming appointments via phone calls or text messages 24 hours before scheduled time slots.
- Adhered to state licensing regulations while performing all tasks associated with being a Licensed Manicurist.
- Maintained a clean and hygienic work environment, ensuring the safety of clients.
- Developed lasting relationships with clients by offering attentive service and genuine conversation.
- Cleaned and sanitized tools and equipment before each client.
- Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
- Demonstrated dynamic customer service by responding to customer inquiries.
Commercial Landlord/Owner
Self-Employed
01.2012 - 09.2021
- Improved tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Coordinated move-in/move-out processes for various units smoothly while minimizing disruptions to neighboring tenants.
- Enhanced property appearance by overseeing regular maintenance tasks, landscaping projects, and interior renovations.
- Managed timely rent collections, minimizing delinquencies and maintaining consistent cash flow for the properties.
- Maximized property revenue through strategic rent pricing, negotiating lease terms, and managing vacancies.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
- Managed day-to-day business operations.
Education
Diploma - Manicurist/Nail Tech
Capri Beauty College
Madison, WI06.1995
High School Diploma -
Antigo High School
Antigo, WI06.1988
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Tableside Etiquette
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Excellent Communication
- Upselling Services
Timeline
Allegiant Stadium Server
Sunseeker Resort
11.2023 - Current
Commercial Landlord/Owner
Self-Employed
01.2012 - 09.2021
Owner/Operator Nail Salon
Self Employed
06.1995 - 12.2021
Diploma - Manicurist/Nail Tech
Capri Beauty College
High School Diploma -
Antigo High School
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