STEPHANIE KOMPERSDA
Mundelein,IL
Summary
Skilled Lead Rehabilitation Technician with over four years of experience in outpatient physical therapy and patient care. Trained staff, coordinated schedules, and assisted multiple patients in fast-paced settings. Delivered exceptional customer service while maintaining strong organizational skills and adaptability.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Lead Rehabilitation Tech
Illinois Bone & Joint Institute
Palatine, IL
05.2022 - Current
- Led daily operations for rehabilitation technician team, creating schedules and coordinating staffing to optimize team performance.
- Assist physical therapy patients with therapeutic exercises while ensuring safe, high-quality patient care.
- Collaborated with therapists and staff to maintain organized, efficient clinic environment focused on patient-centered care.
- Train new techs on clinic procedures and patient care standards.
- Manage inventory and order clinic supplies to maintain efficient daily operations.
- Supported front desk operations by managing patient scheduling, appointment changes, insurance verification, and financial paperwork to enhance patient experience.
- Protected patient privacy and confidentiality by maintaining strict HIPAA compliance guidelines. and assist with equipment maintenance and clinic organization
Universal Banker
American Community Bank & Trust
Crystal Lake, IL
09.2021 - 05.2022
- Available upon request.
- Processed cash transactions and balanced cash drawers daily, ensuring accuracy and compliance with financial regulations.
Customer Service Associate
Jewel-Osco
Algonquin, IL
07.2019 - 09.2021
- Opened front desk at the store to assist customers.
- Performed weekly audits on self-checkout machines to ensure accuracy and security.
- Performed regular audits of front desk safe for security.
- Worked at the customer service desk assisting in customer inquiries, product returns, customer complaints.
- Conducted audits on the self check out machines once a week
Teller
First Mid Bank & Trust
Mattoon, IL
09.2017 - 07.2019
- Conducted teller audits and maintained precise financial records to uphold compliance standards
- Processed commercial deposits and managed large cash transactions, ensuring efficient service delivery.
- Opened and closed branch, balancing cash drawers accurately to ensure operational integrity
Assistant Store Manager
Crazy 8 (Gymboree)
Algonquin, IL
08.2016 - 09.2017
- Supported daily store operations and supervised associates to maintain efficient workflow.
- Managed opening and closing of store while reconciling cash drawers to ensure accurate financial reporting.
- Transported cash deposits to bank weekly to maintain financial operations.
- Assisted customers in finding merchandise around the store.
- Ensured a tidy store environment to enhance customer shopping experience.
- Helped keep the store clean.
Customer Service Associate
Jewel-Osco
Algonquin, IL
07.2014 - 08.2016
- Opened front desk to assist customers with inquiries and registrations.
- Conducted weekly audits on self-checkout machines to ensure accuracy and functionality.
- Opened the stores front desk and registered.
- Assisted customers with inquiries, product returns, and complaints at customer service desk, enhancing overall customer satisfaction.
- Conducted audits on the self check out machines once a week
Sales Associate
Justice Tween Brands
Algonquin, IL
07.2012 - 07.2014
- Delivered friendly customer service, addressing customer inquiries to enhance shopping experience
- Facilitated customer transactions to ensure a smooth checkout experience. at cash register efficiently.
- Processed customer transactions at cash register efficiently.
- Assisted with inventory and daily store operations
Education
High School Diploma -
Belvedere North High School
Belvedere, ILSome College (No Degree) -
Elgin Community College
Elgin, ILSkills
- Physical Therapy Assistance
- Patient Care
- EMR management
- HIPAA Compliance
- Appointment Scheduling
- Office administration
- Customer Service
- Cash Handling
- Microsoft Office
- Organization
- Time Management
- Team Collaboration
- Leadership
- Staff training
- Communication
Certification
- CPR/BLS Certification
- HIPAA Training
Timeline
Lead Rehabilitation Tech
Illinois Bone & Joint Institute
05.2022 - Current
Universal Banker
American Community Bank & Trust
09.2021 - 05.2022
Customer Service Associate
Jewel-Osco
07.2019 - 09.2021
Teller
First Mid Bank & Trust
09.2017 - 07.2019
Assistant Store Manager
Crazy 8 (Gymboree)
08.2016 - 09.2017
Customer Service Associate
Jewel-Osco
07.2014 - 08.2016
Sales Associate
Justice Tween Brands
07.2012 - 07.2014
High School Diploma -
Belvedere North High School
Some College (No Degree) -
Elgin Community College