Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

stephanie Kositz

ladson,SC

Summary

Driven leader with proven success at Dollar Tree, enhancing customer satisfaction and employee morale. Excelled in staff training and development, and complex problem-solving, achieving significant improvements in operational efficiency. Skilled in team leadership and inventory management, ensuring optimal financial performance and reduced waste.

Overview

11
11
years of professional experience

Work History

Manager/Assistant Manager

Dollar Tree
06.2017 - 09.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance. Merchandising, able to do resets for seasonal merchandising, Very good Merchandising skills, Maintaining cleanliness, and moving freight door to floor
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.

Manager

Dollar General
02.2014 - 06.2017
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance. Scheduling employees and staying within budget,
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.

Education

High School Diploma -

Flat Rock High
Flat Rock, MI

Skills

Team Leadership

Time Management

Verbal and written communication

Complex Problem-Solving

Accomplishments

beyond management skills, I have illustrated childrens books and am in the library of Congress. Have worked for Homeland Security

Timeline

Manager/Assistant Manager

Dollar Tree
06.2017 - 09.2024

Manager

Dollar General
02.2014 - 06.2017

High School Diploma -

Flat Rock High

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stephanie Kositz