STEPHANIE KOVALENKO

• Performed monthly account reconciliations to ensure financial accuracy and maintained up-to-date records of all account balances.
• Processed and mailed outgoing bills, verifying documentation and supporting prompt payment cycles.
• Input data from invoices into LightSpeed and organized corresponding documents to keep track of orders/billing.
• Coordinated warranty processes by submitting claims, tracking progress, and liaising with vendors to ensure timely resolution. (Robalo, White River Marine Group, Crownline)
• Organized and filed documentation, including billing records, warranty claims, customer files, and product inventory statements.
• Greeted customer phone calls with a polite and courtesy demeanor; transferred calls to corresponding department/extension.
• Delivered exceptional customer service by addressing inquiries and resolving issues promptly and courteously.
• Maintained office efficiency by monitoring and restocking all essential supplies, from administrative materials to facility items.
• Utilized type writer to create forms with all information for the boat including HULL #, Make and Model, Engine, Engine Serial #, etc.
• Create digital documentation forms to enhance sales representatives ability to capture customer information, details of the sale.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Managed multi-line phone system and pleasantly greeted patients.
• Transcribed phone messages and relayed to appropriate personnel.
• Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
• Obtained payments from patients and scanned identification and insurance cards.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.

• Managed the children's daily routines, such as meal times, bath times, and bedtimes
• Kept children's areas neat and tidy by putting away items and organizing
• Implemented creative playtime activities to engage the children while teaching important life skills
• Implemented educational and learning activities to help the children reach their developmental milestones
• Transported children to and from school, doctor appointments and extracurricular activities
• Demonstrated strong organizational skills when managing multiple tasks simultaneously
• Established routines that allowed for healthy eating habits and physical activity for the children
• Performed light housekeeping and meal prep to assist family with household duties
• Incorporated music and art activities to encourage creativity and expression

• Exhibited excellent communication and interpersonal skills when interacting with clients
• Built long-term relationships with clients by providing exceptional customer service
• Demonstrated strong negotiation skills to close real estate deals
• Resolved issues and conflicts during purchase or sale of real estate property
• Ensured accuracy of all paperwork related to closing a deal
• Performed comparative market analysis to estimate property value
• Responded promptly to customer inquiries regarding real estate services
• Prepared contracts, deeds, leases, and other legal documents related to property sales
• Assisted buyers in finding suitable properties that fit their needs
• Performed administrative tasks such as scheduling appointments and preparing presentations
• Organized open houses and other events to promote properties for sale
• Presented properties to potential buyers
• Created effective advertising campaigns using digital platforms like social media
• Established goal-setting, progress meetings, and cold call sessions to help hone new agent lead-generation skills
• Negotiated contracts with landlords to secure rental agreements for tenants

• Monitored the progress of each toddler's individual learning goals and objectives
• Provided parents with regular updates on their child's progress through face-to-face meetings and written reports
• Collaborated with colleagues to create an inclusive environment where all children feel safe and supported while learning at their own pace
• Adapted teaching methods based on individual needs of each toddler ensuring equal access to resources
• Mentored new staff members on classroom management techniques and best practices in early childhood education
• Developed comprehensive daily curriculum plans that incorporated a variety of activities designed to stimulate physical, social, emotional, and cognitive development in toddlers
• Helped children explore world, improve motor skills, and grow vocabulary
• Maintained awareness and supervision of children's needs to maximize physical health and safety
• Assisted in the management of the classroom environment to ensure safety and positive behavior
• Followed licensing guidelines and company standards to optimize daily care of children
• Created organized classroom that encouraged children to create, explore, and make decisions with confidence
• Utilized positive reinforcement techniques to promote good behavior
• Facilitated group activities and hands-on experiences to encourage engagement
• Worked with co-teacher to implement lesson plans from research-informed learning curriculum
• Monitored student progress and provided feedback to parents and supervisors
• Completed extensive training that provided insight on child care and development topics
• Administered proprietary curriculum while creating fun, interactive learning experiences
• Attended to children's basic needs by feeding them, dressing them, and changing diapers
• Arranged indoor and outdoor space to facilitate creative play, motor-skill activities and safety
• Served meals and snacks in accordance with nutritional guidelines
• Attended professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence