Stephanie Krambeer
Sandy,UT
Summary
Highly competent manager and marketer with broad skills in customer service, project management and market research. Areas of expertise include data analytics and sales. Able to lead many organizations to growth by contributing administrative expertise and operations knowledge. Customer and employee centric. Excels at developing, leading, and motivating teams. Well respected for integrity, personal drive, and high energy, with the ability to get the job done. Also, has an outstanding sense of humor and enjoys life and a positive atmosphere.
Overview
9
9
years of professional experience
Work History
New and Used Sales Manager
Performance Ford Lincoln
03.2018 - 07.2019
- Created great customer experiences through personalized sales support
- Met or exceeded individual sales goals and key performance indicators
- Increased per-customer revenue by suggesting additional product and service purchases.
VP of Sales and Marketing
Five Star Painting
04.2017 - 03.2018
- Enhanced future marketing initiatives by capturing and leveraging insights from previous campaigns
- Marketed products through daily cold and warm calling
- Designed and implemented successful marketing campaigns for trade shows, conventions, and social media.
Training Store General Manager
GNC
12.2015 - 04.2017
- Increased business 85% with improved marketing and promotional strategies across multiple channels
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement
- Directed a six-member administrative staff handling business finances, customer contact, and recordkeeping
- Reached out to applicants, predicted recruiting necessities, interviewed and hired employees.
General Manager
AutoZone
02.2013 - 12.2015
- Planned and executed creative incentives to boost employee morale, increase employee retention, and develop company culture
- Increased business 85% with improved marketing and promotional strategies across multiple channels
- Enhanced operations with new and improved procedures targeting underperforming areas and systematic weaknesses
- Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions.
Front Desk Service Representative
24 Hour Fitness
04.2011 - 02.2013
- Maintained accurate accounts through consistent charge posting and billing practices
- Optimized daily plans based on a master schedule of arrivals, departures, and group stays
- Maintained data security and confidentiality to safeguard personal information shared at check-in and check-out.
Shift Lead Manager
Buckle
02.2010 - 05.2011
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Skills
- Key Account Management
- Sales process optimization
- Sales Reporting
- Brand Awareness
- Direct Sales
- Sales Coaching
- Customer Service
- Goal-Oriented
- Sales and Marketing
- Upselling strategies
- Sales closing
- Team Leadership
- Effective Communication
- Managing Operations and Efficiency
- Self Motivation
- Hiring and Training
- Staff Management
- Organizational Skills
- Teamwork and Collaboration
- Positive Attitude
- Event Networking
- Conflict Mediation
- Persuasion techniques
- Revenue Generation
- Sales Promotions
- Building rapport
- Sales Strategies
- Issue Resolution
- Staff Training
References
Reference upon request.
Timeline
New and Used Sales Manager
Performance Ford Lincoln
03.2018 - 07.2019
VP of Sales and Marketing
Five Star Painting
04.2017 - 03.2018
Training Store General Manager
GNC
12.2015 - 04.2017
General Manager
AutoZone
02.2013 - 12.2015
Front Desk Service Representative
24 Hour Fitness
04.2011 - 02.2013
Shift Lead Manager
Buckle
02.2010 - 05.2011