CLAUDIUS WEST

• Monitor on site operations at assigned locations ensuring attendants are in compliance with company protocols
• Identify areas of need and provide customized policy solutions and training as needed.
• Respond to incidents to provide aid to attendants and guests and submit incident reports to operations manager.
• Maintain assigned properties as needed by servicing machines, gates, cameras and other equipment located on site.
• Maintain strong relationships with key stakeholders within client organizations, facilitating clear communication channels daily.

• As first point of contact address questions and concerns of passengers, chauffeurs, travel agents and others via phone, email and chat in a friendly, fast and professional manner leaving detailed notes of each interaction
• Perform account maintenance such as amending, creating or canceling bookings for guests and agents or by transferring rides between partners etc
• Coordinate with other departments to solve any issues that require additional guidance and support outside of customer care
• Use knowledge base to quickly and effectively solve the problems of Blacklane clients
• Educate clients about Blacklane policies and services where applicable
• Participate in on going trainings to widen knowledge base and learn about the new procedures, policies and all other changes within Blacklane and within the industry as a whole
• Assist other team members wherever needed or requested to ensure that Blacklane customer care runs smoothly
• Embody and demonstrate through action Blacklane's core values: Be reliable, break new ground, care, go the extra mile and act with integrity

• Conferred with prospective students and partner school administrators by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
• Coordinated with AVS staff to get instructors to client worksites on time
• Created and kept up to date records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Populated and sent out invoices and accepted, processed and recorded payments

• Reviewed, evaluated & provided an accurate analysis of clients' credit reports
• Performed calls with clients and business partners to review agreements and to obtain required pre-funding documentation or to assist the client with business entity creation
• Conducted scripted verification calls with clients to explain clients funding plan, verify information and to answer all client questions
• Provided clients with detailed funding updates and approved funding amounts by phone and email
• Acted as liaison and support for sales reps, sales management and internal departments and bank representatives to identify and address any funding issues
• Prepared weekly reports on the progress of all active clients in the sales processor pipeline

• Processed inbound calls and emails from clients seeking credit repair services
• Advised clients on product selection, account set-up and or account upgrades based on an assessment of clients credit file
• Assisted current clients with technical issues and service complaints via phone/email forwarding issues to the correct department for resolution
• Consistently ranked in the top tier of reps in the categories of newly signed contracts and product up-sales
• Awarded on multiple occasions for exceeding productivity, sales, and services expectations