STEPHANIE K. SMITH
Birmingham,AL
Summary
Dynamic Regional Manager with a proven track record at Providence Investments, recognized for driving revenue growth and optimizing occupancy rates. Proficient in Yardi software and process enhancement, leading teams to achieve remarkable results, such as reducing delinquency to under 2%. Strong interpersonal skills combined with strategic development contribute to success in property management. Seeking to leverage expertise to further elevate operational efficiencies and team performance.
Overview
15
15
years of professional experience
Work History
Regional Manager/Director of Operations
Providence Investments
Birmingham, AL
09.2019 - Current
- Manages operations for Providence Property Management in every area including but not limited to increasing rent growth by coaching current team members to maximize leased and physical occupancy; delinquency reduction; payroll processing; maintaining property management software and all leasing-related software and tools; maximizing delinquency reduction program; constant operation evaluation to increase productivity by introducing new programs, training, process improvement, etc
- Financial review and report preparation for owner and investors
- Management of onsite renovation projects and apartment rehab programs to increase revenue
- Left Providence Investments from 09/2022 to 07/2023 to work for SPM, LLC and returned to Providence Investments in 07/2023 to present
Regional Property Manager
SPM, LLC
Birmingham, AL
09.2022 - 07.2023
- Led entire operations of a portfolio consisting of 9 apartment communities in the Southeast
- Responsibilities include but are not limited to personnel and financial management including increasing rent growth by looking for areas of opportunity and achieving the highest possible net operating income
- Continued coaching of all team members to maximize leased and physical occupancy with consistent delinquency reduction
- Constant operation evaluation to increase productivity by introducing new programs, training, process improvement, etc
- Financial review and report preparation and developing yearly operating budgets/forecasts
- Management of onsite renovation projects and apartment rehab programs to increase revenue
Regional Community Manager
Woodmont Properties
Pennsylvania/New Jersey
12.2015 - 11.2018
- Led multiple successful newly constructed lease-ups on 1100 units including all day-to-day operations involving property management during the lease-up phases and stabilization
- Recruited and built sales/leasing and maintenance teams
- Worked closely on fostering a good relationship with the Construction department to ensure deadlines were met or exceeded
- Developed marketing plans with the Marketing Director and ensured all action items were complete
- Prepared weekly status reports as well as recommendations for pricing changes and leasing specials based on market and leasing strength
- Successfully completed lease-ups ahead of schedule on all assigned communities and exceeded deadlines given
- Increased revenue by reaching 96% physical occupancy months ahead of schedule
- Left the company to relocate to Birmingham, Alabama
Senior Property Manager
Carroll Property Management
Birmingham, AL
07.2014 - 08.2015
- Managed 586-unit property under rehabilitation including all day-to-day operations involving residents and property management along with obtaining subcontractor bids and securing contracts
- Total renovation included but not limited to roofing, sealcoating, exterior painting, plumbing, electrical in addition to office and model apartment renovation
- Successfully completed renovation in a timely manner to meet and exceed deadlines
- Decreased delinquency to less than 2% while reaching 96% physical occupancy by implementing and adhering to increased qualification standards
Area Property Manager
DEL Development/Property Management, LLC
Birmingham, AL
04.2010 - 07.2014
- Managed day-to-day operations involving residents, subcontractors, and property management
- Responsible for overseeing operations at 3 total properties
- First manager to reach 100% physical occupancy during lease-up
- Effectively reduced delinquencies and expenses on all properties
- Increased revenue for each community
Education
Certificate - Ministry Leadership
Highlands College
05-2023
Marketing
University of Alabama at Birmingham
Skills
- Yardi & ResMan Software Proficiency
- Process Optimization
- Capital expense oversight
- Talent Acquisition and Development
- Project management
- Multi-million dollar P&L management
- Team training and development
- Performance management
- Strategic development
- Marketing Campaign Management
- Effective Decision-Making
- Adept at Managing Multiple Responsibilities
- Strong Interpersonal Skills
- Effective Leadership
- Effective Team Collaborator
- Expertise in Fair Housing Practices
- Skilled in Microsoft Office Applications
- Payroll Administration
- Training and Mentoring Skills
- Leasing Expertise
- Understanding Market Dynamics
Affiliations
- Distinguished Service Employee of the Year
- KPI Awards & Bonuses
- Volunteerism- Church of the Highlands & Birmingham Dream Center
Timeline
Regional Property Manager
SPM, LLC
09.2022 - 07.2023
Regional Manager/Director of Operations
Providence Investments
09.2019 - Current
Regional Community Manager
Woodmont Properties
12.2015 - 11.2018
Senior Property Manager
Carroll Property Management
07.2014 - 08.2015
Area Property Manager
DEL Development/Property Management, LLC
04.2010 - 07.2014
Certificate - Ministry Leadership
Highlands College
Marketing
University of Alabama at Birmingham
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