Stephanie Kump
Bushkill,PA
Summary
Dynamic professional with a proven track record at CF Martin & Co. in quality assurance and team collaboration. Expertise in problem-solving and time management, consistently achieving daily production targets. Focused on enhancing operational efficiency and customer satisfaction through effective communication and training initiatives.
Overview
9
9
years of professional experience
Work History
Body Assembler
CF Martin & Co.
Nazareth, Pennsylvania
09.2022 - 08.2025
- Crafted guitar bodies and installed bracing to ensure structural integrity and sound quality using specialized tools.
- Adhered to stringent quality specifications and operational procedures for multiple guitar models.
- Collaborated within a team environment, demonstrating autonomy and effective time management to achieve production targets.
- Sanded down rough edges of instrument body parts prior to assembly process.
Membership Sales Ambassador
BJ’s Wholesale Club
Stroudsburg, Pennsylvania
04.2021 - 03.2022
- Resolved technical issues and managed complaints, maintaining professionalism in all interactions.
- Identified customer needs and directed them toward suitable solutions through personalized assistance.
- Implemented marketing strategies that boosted membership sales and contributed to revenue growth.
- Trained new hires on sales techniques and product knowledge.
Chef & Server
Trackside Grill & Bar
East Stroudsburg, Pennsylvania
05.2019 - 08.2019
- Mastered extensive menu to ensure accurate and efficient order-taking for improved customer service.
- Trained new staff members, enhancing team collaboration and responsiveness to customer needs.
- Ensured detailed order-taking processes, contributing to overall service efficiency.
- Fostered a collaborative environment among staff to meet customer demands promptly.
Runner & Stand Lead
Spectra Food Services
Bethel, New York
05.2016 - 08.2017
- Streamlined inventory management through precise completion of opening and closing reports.
- Fostered collaboration among team members to enhance operational efficiency.
- Handled cash transactions accurately and securely according to company procedures.
- Maintained station cleanliness while addressing customer service challenges effectively.
- Coordinated with management to implement process improvements and enhance productivity.
Education
Bachelor of Arts - Criminal Justice
Temple University
Philadelphia, PA05-2022
Skills
- Quality assurance
- Problem solving
- Attention to detail
- Time management
- Training and development
- Effective communication
- Customer service
- Team collaboration
References
References available upon request.
Timeline
Body Assembler
CF Martin & Co.
09.2022 - 08.2025
Membership Sales Ambassador
BJ’s Wholesale Club
04.2021 - 03.2022
Chef & Server
Trackside Grill & Bar
05.2019 - 08.2019
Runner & Stand Lead
Spectra Food Services
05.2016 - 08.2017
Bachelor of Arts - Criminal Justice
Temple University