Stephanie Kurdi
Maize,KS
Summary
Client service professional with solid background in driving client satisfaction and operational improvements. Known for fostering team collaboration and delivering results in dynamic environments. Excels a strong client relationship management and strategic planning while maintaining high standards and adaptability.
Overview
23
23
years of professional experience
Work History
Client Service Director
SPAR Group Inc
01.2022 - Current
- Enhanced client satisfaction by developing and implementing tailored service strategies.
- Assessed data analytics tools as part of an ongoing commitment towards continuous improvement in servicing clients' needs more effectively.
- Implemented client feedback mechanisms to continuously improve service offerings and performance.
- Developed comprehensive training programs for new hires, ensuring consistent quality of service across the team.
- Led a team of Client Service Managers to ensure timely delivery of services and solutions.
- Developed and maintained existing client relationship and developed new client relationships.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Negotiated contracts, contributing to overall company revenue targets and profitability goals.
- Conducted regular performance reviews for direct reports, identifying areas for improvement and providing constructive feedback.
- Identified business challenges and presented solutions to challenges.
Account Manager
SPAR Group Inc
05.2006 - 12.2021
- Direct communication with customers to focus on relationship building/interaction, program management and analysis to identify/facilitate further current and future programs
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Director of Public Relations
Port Huron Beacons
01.2002 - 01.2004
- Wrote engaging and successful press releases to control information and public opinion.
- Oversaw team of communications and media relations professionals with focus on achieving PR results.
- Coordinated all community relations, including scheduling appearances by players & mascot, processing donation requests, maintaining kids club & school program 'Spotlight On Success', and sitting on the Booster Club Board
- Elevated brand recognition by developing and implementing strategic public relations campaigns.
- Streamlined internal processes for increased efficiency in responding to media inquiries or crises situations.
- Built strong relationships with key industry influencers, enhancing the company''s credibility in its sector.
- Increased brand awareness through development and implementation of successful public relations campaigns.
Education
Masters of Education - Sport Administration
Wichita State University
Wichita, KS05.2002
Bachelors of Arts - Speech Communications: Human Relations
Graceland University
Lamoni, IA05.1998
Skills
- Effective Communication
- Client Relations
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Computer Skills
- Organizational Skills
- Reliability
- Adaptability and Flexibility
- Self Motivation
- Training and coaching
- Staff Development
- Time management skills
Timeline
Client Service Director
SPAR Group Inc
01.2022 - Current
Account Manager
SPAR Group Inc
05.2006 - 12.2021
Director of Public Relations
Port Huron Beacons
01.2002 - 01.2004
Bachelors of Arts - Speech Communications: Human Relations
Graceland University
Masters of Education - Sport Administration
Wichita State University
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