Stephanie Kwemi Njamen
Cincinnati,OH
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Lordesscare & Medtrans
Cincinnati, OH
01.2022 - Current
- Answered 70-plus inbound calls, chats, and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Provided top-quality control and eliminated downtime to maximize revenue.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Updated databases with new and modified customer data.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
Customer Support Representative
Computer Generated Solutions Inc. (CGS)
Atlanta, GA
02.2020 - 01.2022
- Answered 75 plus support calls to learn about and address customer needs, complaints, or other issues with products or services.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Troubleshoot customer issues using remote access software tools.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems.
- Installed and performed minor repairs to hardware, software, or peripheral equipment.
- Developed strong relationships with customers by providing helpful advice and support.
- Troubleshoot technical problems using provided resources or third-party tools.
- Ensured compliance with company policies and procedures related to customer service operations.
- Maintained an up-to-date knowledge of products and services offered by the company.
Customer Service Representative
Columbia Sportswear
Atlanta, Georgia
07.2019 - 02.2020
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, and exchanges.
- Provided exceptional customer service to ensure customer satisfaction.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
Education
Bachelor of Science - Communication Studies
Yaoundé University Soa
Camerron09-2018
Skills
- Inbound and Outbound Calling
- Call Management
- Payment Processing
- Credit card payment processing
- Technical Support
- Salesforce
- Microsoft PowerPoint
- Active Listening
- Microsoft Office Suite
- Product Education
- Medical terminology knowledge
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Customer Service Representative
Lordesscare & Medtrans
01.2022 - Current
Customer Support Representative
Computer Generated Solutions Inc. (CGS)
02.2020 - 01.2022
Customer Service Representative
Columbia Sportswear
07.2019 - 02.2020
Bachelor of Science - Communication Studies
Yaoundé University Soa
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