Stephanie La
Worcester,Massachusetts
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Proven problem solver and excellent communicator. Strong organizational skills. Able to adapt to dynamic workplace environments. Recognized for exemplary time management, organization, and prioritization and work ethic. Ready to help team reach company goals.
Overview
5
5
years of professional experience
Work History
Team Leader, COVID-19 PCR Testing Site
Le And Chang Family Urgent Care
11.2020 - Current
- Improved testing efficiency by streamlining site workflows and optimizing staff allocation.
- Reduced wait times for patients with efficient appointment scheduling and check-in procedures.
- Enhanced team performance through regular coaching, feedback, and performance evaluations.
- Maintained high-quality standards for COVID-19 PCR testing results by implementing rigorous quality control measures.
- Ensured compliance with local, state, and federal regulations governing COVID-19 testing protocols.
Medical Assistant & Receptionist
Le and Chang Family Urgent Care
11.2020 - Current
- Handled calls to and from patients, other medical providers, hospitals, insurance companies, health-related government agencies, etc.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Oriented and trained new staff on proper procedures and policies.
UMass Memorial Campus Volunteer
UMass Medical Hospital
01.2019 - 10.2020
- Assisted nurses and doctors in various everyday operations
- Stocked IV carts and patient rooms
- Acted as a liaison between medical professionals and their patients
- Offered emotional assistance to families of patients
- Completed nurse roundings in patient rooms, which involved asking patients questions about their everyday care
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Worked at the front desk managing calls from patient rooms and visitors.
Sales Clerk
Recombinations
03.2019 - 11.2019
- Managed, checked RX prescriptions
- Developed strong relationships with customers, driving repeat business and loyalty.
- Monitored all inventory, checking dates on prescription medications, organizing various equipment.
- Handled calls to and from patients, medical providers, insurance companies, and postal agencies
- Delivery of medications and supplies to residential houses of patients as well as patient care facilities.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Participated in regular training sessions, staying current on product knowledge and best practices for effective sales techniques.
Education
Bachelor of Science in Biology -
University of Massachusetts, Amherst
Skills
- Operating Systems
- Macintosh OS
- Microsoft Windows
- Software
- Microsoft Suite
- Adobe Acrobat
- Google Suite
- Laboratory Techniques: Titrations, Dilutions, Gel Assays
- Native English Speaker
- Experienced Vietnamese Speaker
- Lesson Planning, Instruction, Coordination
- Team building
Timeline
Team Leader, COVID-19 PCR Testing Site
Le And Chang Family Urgent Care
11.2020 - Current
Medical Assistant & Receptionist
Le and Chang Family Urgent Care
11.2020 - Current
Sales Clerk
Recombinations
03.2019 - 11.2019
UMass Memorial Campus Volunteer
UMass Medical Hospital
01.2019 - 10.2020
Bachelor of Science in Biology -
University of Massachusetts, Amherst
Similar Profiles
Tina LeTina Le
Clinical Medical Assistant at Le and Chang Family Urgent CareClinical Medical Assistant at Le and Chang Family Urgent Care
Charish CostaCharish Costa
Medical Assistant at American Family Care Urgent Care ExternshipMedical Assistant at American Family Care Urgent Care Externship
Kelley NevelsKelley Nevels
Family Nurse Practitioner at MainStreet Family Care/KidsStreet Urgent CareFamily Nurse Practitioner at MainStreet Family Care/KidsStreet Urgent Care
Daniella DesinorDaniella Desinor
Patient Watch/ Security Officer- Supervisor at TarianPatient Watch/ Security Officer- Supervisor at Tarian
HARSHINI ALUGOJUHARSHINI ALUGOJU
SAP FICO Functional Consultant at Amazon Development Centre (India) Private LimitedSAP FICO Functional Consultant at Amazon Development Centre (India) Private Limited