Stephanie LaCross
Palm Bay,Florida
Summary
I am currently entrolled in the Veterinary Technician program through Penn Foster, pursuing my passion for animal care after volunteering for three years with Space Coast Frenchie Rescue. Through this experience, I discovered a deep commitment to helping animals and supporting their health and well-being.
I have hands-on experience working with dogs affected by a variety of medical conditions, including IVDD, giardia, hookworms, cancer, skin allergies, ear infections and more. I have assisted with administering medications and providing ongoing care tailored to each animal's needs. Additionally, I care for two paralyzed dogs who require bladder expression, giving me direct experience with special-needs animal care.
I am seeking an opportunity to join a team where i can continue to learn, grow, and contribute my skills and dedication to the veterinary field.
Overview
6
6
years of professional experience
Work History
Adoption Coordinator
Space Coast Frenchie Rescue
Palm Bay, FL
11.2023 - Current
- Coordinated adoption processes to match families with suitable pets, ensuring compatibility and satisfaction.
- Facilitated home visits and assessments to evaluate potential adopters' readiness for pet ownership.
- Maintained detailed records of adoption applications, follow-ups, and outcomes using Pawlytics software.
- Assisted in animal care and welfare through volunteer work. Supported veterinary staff in daily operations. Gained insight into veterinary practices, leading to enrollment in veterinary technician program.
- Cared for dogs with medical conditions. Assisted in expressing bladders of dogs with IVDD. Administered medications according to veterinary instructions. Performed nail trimming, bathing, and ear cleaning for new intakes.
- Organized fundraising events to support rescue operations and enhance community engagement efforts.
- Provided training and support for new volunteers in adoption procedures and customer service best practices.
- Analyzed feedback from adopters to refine processes, improve experiences, and boost adoption rates.
Assistant Manager
MASH Hoagies
Palm Bay, FL
05.2023 - Current
- Led daily operations, ensuring high-quality service and customer satisfaction.
- Mentored team members, fostering professional development and enhancing team performance.
- Streamlined inventory management processes to improve efficiency and reduce waste.
- Implemented training programs to enhance staff skills and operational knowledge.
- Coordinated with vendors to maintain optimal supply levels and product quality.
- Developed promotional strategies that increased customer engagement and repeat business.
- Maintained compliance with health and safety regulations during all operational activities.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Supervisor
Pie in the Sky
Saint Albans, VT
01.2020 - 02.2023
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored staff, enhancing team skills and performance consistency.
- Implemented process improvements that streamlined operations and reduced waste.
- Conducted regular performance evaluations to provide constructive feedback and support growth.
- Resolved customer complaints effectively, maintaining high satisfaction levels and loyalty.
- Executed food preparation to order, ensuring top-quality standards prior to customer delivery.
- Organized and replenished inventory to ensure readiness for next day's operations.
- Executed register counting and verified cash accuracy for next-day operations.
Education
Motorcycle Mechanics
Motorcycle Mechanics Institute
Orlando, FLHigh School Diploma -
Milton High School
Milton, VT07-2003
Skills
- Strong empathy
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Relationship building
- Self motivation
Timeline
Adoption Coordinator
Space Coast Frenchie Rescue
11.2023 - Current
Assistant Manager
MASH Hoagies
05.2023 - Current
Supervisor
Pie in the Sky
01.2020 - 02.2023
Motorcycle Mechanics
Motorcycle Mechanics Institute
High School Diploma -
Milton High School