Stephanie La Femina
Experienced Administrative Professional
Tampa,FL
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
13
13
years of professional experience
Work History
Administrative Office Supervisor
Florida Medical Clinic, LLC
Tampa, FL
08.2015 - Current
- Prepare and post billing charges daily.
- Regularly arrange for any receipts, cash, and/or checks to be sent to CBO for processing
- Work closely with the CBO to ensure a smooth billing process for the patient
- Created and implemented organizational policies and procedures.
- Completed bi-weekly payroll.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Built and managed processes for tracking and monitoring department performance.
- Developed policies and procedures for effective practice management.
Administrative Float/Front Desk
Florida Medical Clinic, LLC
Multiple Locations, FL
08.2011 - 08.2015
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Obtained payments from patients and scanned identification and insurance cards.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted with medical coding and billing tasks.
Education
Bachelor of Arts - Healthcare Administration
Southern New Hampshire University
Manchester, NH05.2024
High School Diploma -
Zephyrhills High School
Zephyrhills, FL05.2004
Skills
- Proficient in properly verifying medical insurance eligibility and medical claims
- Experienced in correctly relaying benefit information to patients
- Microsoft Office, Microsoft Teams, Google Calendar, Gmail
- Professional demeanor and utmost compassion for clients/patients
- Knowledge of applicable laws, regulations, and policies
- Exhibits the ability to adapt to any situation, and show strong initiative and self-determination
- Collections
Timeline
Administrative Office Supervisor
Florida Medical Clinic, LLC
08.2015 - Current
Administrative Float/Front Desk
Florida Medical Clinic, LLC
08.2011 - 08.2015
Bachelor of Arts - Healthcare Administration
Southern New Hampshire University
High School Diploma -
Zephyrhills High School
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