Stephanie Lamb
Independence,MO
Summary
Detail-oriented customer service representative with 15+ years of experience in diverse industries, including healthcare and retail. Proven expertise in managing customer inquiries, processing orders, and handling returns efficiently. Skilled in data entry and proficient in QuickBooks and Microsoft Office. Demonstrated ability to enhance customer satisfaction through effective communication and problem-solving, consistently meeting performance goals. Seeking to leverage extensive experience in a remote customer service or data entry role. Authorized to work in the US for any employer
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Westport Glass and Mirror
Kansas City, KS
06.2024 - 11.2024
- Greeted walk-in customers and also took phone in orders for glass and mirrors. Worked primarily in QuickBooks for placing orders and taking payments. Had to know how to measure correctly in order to know the size of glass needed.
Customer Service Representative
All About Doors & Windows
Kansas City, MO
06.2017 - 05.2024
- Phone and in person customer service, processed returns and refunds for customers, return authorization for online customers along with eBay and Amazon accounts, pulled orders for shipments and helped with receiving products. Communicated with vendors about special order items for pricing.
Sr Sales Associate
Harbor Freight Tools USA, Inc.
Independence, MO
10.2016 - 06.2017
- Lead cashier and sales, answered phone calls and face to face customer service, stock store when needed, fill in for other employees when needed.
Customer Service
Grahams Garage
Kansas City, KS
12.2014 - 05.2016
- Welcome incoming customers, answer calls, call vendors for parts and prices, receive incoming parts, help in shop when needed
- Accomplishments
- I was able to go and pick up parts, so work did not have to stop on vehicles. I was also able to lend a hand to get cars in and out quicker.
Housekeeping
Marcy Works
Prairie Village, KS
04.2014 - 12.2014
- Processed make readies for apartment and duplex complexes along with cleaning clubhouses of the complexes. Cleaned windows, floors, kitchens along with vacuuming and mopping.
- Accomplishments
- Was able to clean up to 6 units per day completely without call backs or complaints.
- Skills Used
- Multitasking, working with others, following direct and complex orders
Pharmacy Technician/ Customer Service Rep
Apria Healthcare
Riverside, MO
03.2012 - 11.2013
- Answered inbound and outbound calls for nebulizer and diabetic supply refills, discontinued and restarted accounts, verified personal information, transfer calls to other departments when needed, also helped with mailing billing statements and other duties as assigned.
- Accomplishments
- Met goals that were set each month
- Skills Used
- Customer Service experience in the call center setting, compassion, computer knowledge and patience with elderly patients.
Education
Certificate - Insurance Coding and Billing
Concorde Career College
Kansas City, MO01.2011
Skills
Transaction handling
- Effective communication
- Proficient in Microsoft Office
- Telephone etiquette
- Data entry accuracy
- Client service support
- Multi-line telephone operations
- Live chat support
- Attention to detail
- Remote support experience
Certification
- Pharmacy Technician Certification
- March 2012 to May 2014
- Missouri State Pharmacy Tech Board
Timeline
Customer Service Representative
Westport Glass and Mirror
06.2024 - 11.2024
Customer Service Representative
All About Doors & Windows
06.2017 - 05.2024
Sr Sales Associate
Harbor Freight Tools USA, Inc.
10.2016 - 06.2017
Customer Service
Grahams Garage
12.2014 - 05.2016
Housekeeping
Marcy Works
04.2014 - 12.2014
Pharmacy Technician/ Customer Service Rep
Apria Healthcare
03.2012 - 11.2013
Certificate - Insurance Coding and Billing
Concorde Career College
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