Overview
Work History
Timeline
GeneralManager
Stephanie LAMB

Stephanie LAMB

Saint Joseph,MO

Overview

6
6
years of professional experience

Work History

Customer Service Representative

COPERION
Kansas City, Missouri
02.2022 - Current
  • Provided excellent customer service to resolve customer complaints in a timely
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Processed sales orders into SAP, ensuring purchase order accuracy.
  • Handled upwards of 120 emails daily.
  • Delivered order updates, shipment tracking details, and return instructions to customers.
  • Handled incoming customer phone inquiries efficiently.
  • Delivered top-notch support to effectively address and solve client issues.

Customer Service Associate

The Results Company
Saint Joseph, Missouri
12.2019 - 04.2022
  • Boosted customer satisfaction via effective problem-solving.
  • Responded to incoming inquiries for Disney Plus.
  • Resolved client billing discrepancies efficiently.
  • Handled processing of refunds.
  • Resolved complex technical problems.
  • Guided customers through the sign-up process.
  • Guided customers in setting up devices.

  • Suggested product solutions based on individual customer needs.
  • Escalated complex customer concerns to relevant departments for timely resolution.
  • Safeguarded customer privacy by maintaining confidentiality of information.
  • Provided timely solutions to customer queries through phone and chat support.

Archival Associate 1

Mindlance/Boehringer Ingelheim
Saint Joseph, MO
04.2019 - 07.2019
  • Sorted documents with precision.
  • Produced standard operating procedures and documents using Idea software.
  • Assigned binding tasks for site logs and maintained detailed master logbook.
  • Supported documentation efforts during audit processes.
  • Conducted secondary reviews for records destined for offsite storage facilities.
  • Utilized specialized equipment and software to scan documents.
  • Organized collection materials into series and subseries.

  • Organized, processed, and inventoried archival materials such as documents, photographs, maps, audio-visual recordings, and artifacts.
  • Adhered to professional standards when handling fragile or rare documents.
  • Prepared labels for storage boxes containing archival material.
  • Prepared recordkeeping systems and procedures for archival research and for retention or destruction of records.
  • Copied many records and documents to digital format to preserve data and history.
  • Maintained a detailed logbook containing information about each item received into the archives.
  • Preserved physical integrity of archival material through conservation techniques such as rehousing in acid-free containers or folders.
  • Conducted research on archival material for accuracy and completeness.

Timeline

Customer Service Representative

COPERION
02.2022 - Current

Customer Service Associate

The Results Company
12.2019 - 04.2022

Archival Associate 1

Mindlance/Boehringer Ingelheim
04.2019 - 07.2019

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Stephanie LAMB