Stephanie Lamb
Natchez,MS
Summary
Customer-focused professional with extensive experience in customer service and administrative support. Skilled in handling customer concerns, resolving issues efficiently, and ensuring compliance within specific regulations.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Loss Prevention Services (LPS)
09.2020 - 03.2025
- Assisted customers with inquiries and provided clear, accurate responses to concerns
- De-escalated customer disputes professionally and efficiently
- Educated clients on company policies and services, ensuring compliance with regulations
- Reviewed customer accounts, updating information and addressing discrepancies
- Collaborated with colleagues to enhance customer service strategies
- Trained new employees on company policies and customer service protocols
- Created work contracts with professionals in various fields, ensuring compliance and clarity
- Handled avg 40+ inbound and Outbound Calls daily assisting customers
Server
La Fiesta Grande Mexican Restaurant
09.2020 - 12.2024
- Delivered prompt and courteous service while handling multiple tables efficiently
- Assisted customers with menu selections, catering to dietary preferences
- Processed transactions using POS systems while balancing cash drawers
- Maintained a clean and organized work environment
- Followed food handling and safety protocols in compliance with industry regulations
Cashier
Stine Lumber
04.2018 - 09.2020
- Assisted customers with purchases and returns, ensuring a smooth checkout process
- Addressed customer concerns and provided solutions to issues
- Managed cash transactions and reconciled registers accurately
Education
Associate Of Applied Science - Nursing
East Mississippi Community College
Mayhew, MS12.2014
Skills
- HIPAA Compliant
- Customer Service & Conflict Resolution
- Call Center Etiquette
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Data Entry & Record Management
- Cash Handling & POS System Operations
- Multitasking & Time Management
- Team Collaboration & Training
Timeline
Customer Service Representative
Loss Prevention Services (LPS)
09.2020 - 03.2025
Server
La Fiesta Grande Mexican Restaurant
09.2020 - 12.2024
Cashier
Stine Lumber
04.2018 - 09.2020
Associate Of Applied Science - Nursing
East Mississippi Community College