Stephanie Landmann
Hillsborough,NC
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Certification Programs Director
Positive Approach to Care
Remote
06.2018 - Current
- Worked closely with organizational leadership to guide operational strategy.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Drafted and distributed reports to assist steering committee members with critical business decisions.
- Established departmental performance goals and provided feedback for underperforming areas.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Optimized operational processes using analytics tools to address client-specific metrics.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Managed and motivated employees to be productive and engaged in work.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved marketing to attract new customers and promote business.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed senior-level personnel working in marketing and sales capacities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established team priorities, maintained schedules and monitored performance.
Director of Rehab COTA/L
Cottonwood Creek
Richardson, TX
05.2017 - 01.2019
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
Director of Rehab COTA/L
Golden Age Nursing and Rehab
Dublin, TX
07.2016 - 05.2017
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Monitored office workflow and administrative processes to keep operations running smoothly.
COTA/L
Advanced Travel Therapy
DeLeon, TX
07.2014 - 07.2016
- Monitored patients' performance in therapy activities by providing instruction and encouragement.
- Prepared and maintained treatment areas after daily use by cleaning and setting up equipment.
- Collaborated with nursing staff, patient caregivers and family to develop discharge plans and discuss patient progress.
- Assisted OTs with implementing individual treatment plans to help patients function independently.
- Implemented and modified interventions teach patients how to live within limits of capabilities.
- Aided in improvement of sensory, cognitive and physical function for adults and children with various disabilities by implementing prescribed treatments.
- Implemented activities of daily living skills to maximize patients' functions and restore independence.
- Educated patients and families on conditions, treatments and home exercises.
- Maintained and promoted positive attitude toward clients and treatment programs.
- Provided support to help patients adjust to new physical or cognitive limitations.
- Assisted patients with completing basic daily living activities such as grooming, dressing and self-feeding.
- Provided direct occupational therapy services in Assisted Living, Skilled Nursing, and Home Health settings.
Office Manager
Helzberg Diamonds
Asheville, NC
01.2004 - 01.2011
- Managed office operations while scheduling appointments for department managers.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Delivered performance reviews, recommending additional training or advancements.
- Reported to senior management on organizational performance and progress toward goals.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
Associates of Applied Science: Occupational Therapy Assistant -
Cape Fear Community College
Wilmington, NC05.2014
Bachelors of Science: Biology with Specialization in Microbiology -
University of Akron
Akron, OH05.2002
Skills
- Financial Reporting
- Budget Management
- Rules and Regulations
- Organizational Development
- Verbal and Written Communication
- People Management
- Issue Resolution
- Strategic Planning
- Administrative Support
Professional Accomplishments
- Positive Approach to Care (PAC) Engagement Leader, Trainer, Coach, Consultant and Champion Teacher Certification in Dementia Care 2016 - current
- Student Occupational Therapy Association, President November 2012 to September 2013
- Award for outstanding service in Student Occupational Therapy Association April 2013
Certification
- North Carolina
- Texas
- National Board of Certified Occupational Therapy
Professional Development
- Guest speaker CFCC 2018, 2019
- TALA Conference Support speaker 2020 and 2021
- PAC Conference Support mentor 2019 and 2022
- Multiple Start-Ups and DOR training provided for Reliant Rehab
- AOTA Specialty Conference: SNF
- AOTA National OT Conference
- 2012 National Student Conclave, Columbus, OH
Timeline
Certification Programs Director
Positive Approach to Care
06.2018 - Current
Director of Rehab COTA/L
Cottonwood Creek
05.2017 - 01.2019
Director of Rehab COTA/L
Golden Age Nursing and Rehab
07.2016 - 05.2017
COTA/L
Advanced Travel Therapy
07.2014 - 07.2016
Office Manager
Helzberg Diamonds
01.2004 - 01.2011
Associates of Applied Science: Occupational Therapy Assistant -
Cape Fear Community College
Bachelors of Science: Biology with Specialization in Microbiology -
University of Akron
- North Carolina
- Texas
- National Board of Certified Occupational Therapy
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