Rasheedah Morrison
Philadelphia,PA
Summary
Dynamic professional with a proven track record at Main Line Health, adept in enhancing patient experiences and streamlining operations. Leveraged strong interpersonal skills and attention to detail. Excelled in multitasking and critical thinking, with exceptional organizational, planning and multitasking abilities. Specializing in decontaminating and sterilizing instruments for use in medical procedures. Positive and upbeat with a team-oriented attitude.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Registration Specialist
Main Line Health
01.2023 - 02.2025
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Reduced registration errors through meticulous data entry and attention to detail.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
- Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.
- Contributed to a decrease in wait times by expediting the check-in process with effective multitasking skills.
Patient Intake Specialist
Wedge Recovery Center
02.2018 - 01.2023
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Received referrals and completed intake information within the electronic health record and scheduled intakes
- Implemented an electronic record system that increased efficiency in managing patient information.
- Gathered comprehensive medical histories from patients, enhancing the accuracy of diagnoses and treatment plans.
- Conducted thorough insurance verifications to minimize billing errors and financial complications for patients.
- Maintained strict confidentiality of sensitive patient data, adhering to HIPAA regulations and organizational policies.
- Managed high volume of incoming calls while maintaining exceptional customer service skills and professionalism.
- Provided outreach to patients
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Enhanced office productivity by handling high volume of callers per day.
- Performed regular quality and validation assessments on patient data to verify accuracy.
Assistant Manager of Sales: The Children's Place
The Children's Place
01.2006 - 12.2008
- Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout the entire sales process.
- Established strong relationships with key clients, securing repeat business and fostering long-term partnerships.
- Conducted regular performance reviews with team members, identifying areas for improvement and guiding them towards professional development opportunities.
- Supported staff with training, guidance and confident leadership.
- Examined merchandise to ensure that it contained the correct and displayed correctly
- Planned budgets and authorized payments and merchandise returns
Education
High School Diploma -
Diploma Parkway High School
Philadelphia, PACRCST - Sterile Processing Apprentice Ship Program
Main Line Health
Paoli, PA05-2024
Skills
- Strong interpersonal skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
Certification
- Certified Registered Central Service Technician (CRCST) - International Association of Healthcare Central Service Materiel Management (IAHCSMM).
- Cardiopulmonary Resuscitation Certification(CPR) – American Heart Association.
Timeline
Patient Registration Specialist
Main Line Health
01.2023 - 02.2025
Patient Intake Specialist
Wedge Recovery Center
02.2018 - 01.2023
Assistant Manager of Sales: The Children's Place
The Children's Place
01.2006 - 12.2008
High School Diploma -
Diploma Parkway High School
CRCST - Sterile Processing Apprentice Ship Program
Main Line Health
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