Stephanie Lang
Conneaut Lake,PA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
21
21
years of professional experience
Work History
Manager of Operations Support
Eat' n Park Hospitality Group
Pittsburgh , PA
07.2022 - Current
- Recruited, hired, trained, coached, evaluated, motivated and disciplined personnel as needed.
- Analyzed data to identify opportunities for improving support levels.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
General Manager
Parkhurst Dining
Meadville, PA
04.2019 - 06.2022
- Manage a $7.5 million service contract with nationally recognized liberal arts college.
- Designed sales and service strategies to improve revenue by 3% each year.
- Direct and oversee day-to-day operations of 5 facilities with over 100 team members.
- Analyzed quarterly sales statistics and prepared analyses for corporate management.
- Create and maintain budgets, payroll and weekly review of P&L.
- Responsible for all field marketing, branding and communications.
- Identified operational weaknesses to improve or innovate people, programs and processes.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
Director of Board Operations
Parkhurst Dining
Meadville, PA
08.2012 - 04.2019
- HR duties including hiring, discipline and termination of 40 team members.
- Expert in CBA compliance and procedures in union account.
- Plan, organize, and oversee all activities and systems in the resident dining service and ensures that standards of quality, service and cleanliness are met
- Responsible for marketing and compliance, sanitation, safety, regulatory compliance, menu development, preparation and service of food and departmental staff.
Catering Manager
Chartwells Dining
Edinboro, PA
11.2007 - 08.2012
- Executed on-site and off-site catering events for groups up to 900 people
- Maintained daily operations of faculty dining room including food cost, menu planning and scheduling of service staff
- Marketing on campus.
Production Manager/ Pastry Chef
Signature Desserts
Pittsburgh, PA
03.2003 - 11.2007
- Baked and decorated high-end desserts while managing 10 employees of family owned business.
Education
Bachelor of Science - Political Science
Penn State University
05.2007
Skills
- Personnel and Logistics Management
- HR Management– Hiring, Training, and Supervision
- Project Management
- Finance and Accounting Oversight
- Building Cross-Functional Teams
- Marketing- Communication Branding
- POS Operations Systems
- Microsoft Office & Google Suite
- Business Operations
- Expertise Exceeding Client Expectations
- Creative Solution Finding
- Leading and Decision Making
Interests
- Health and Wellness
- Travel
- Cooking and Baking
- Organizing
Timeline
Manager of Operations Support
Eat' n Park Hospitality Group
07.2022 - Current
General Manager
Parkhurst Dining
04.2019 - 06.2022
Director of Board Operations
Parkhurst Dining
08.2012 - 04.2019
Catering Manager
Chartwells Dining
11.2007 - 08.2012
Production Manager/ Pastry Chef
Signature Desserts
03.2003 - 11.2007
Bachelor of Science - Political Science
Penn State University
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