Stephanie Lang
Newburgh,New York
Summary
I am a quality-focused, highly organized and detail-oriented individual committed to approaching administrative tasks with tenacity and attention to detail. I am more than willing to go above and beyond basic administrative tasks and take on multiple projects at once. I have excellent work ethic and continually maintain a positive attitude, no matter the situation. I am technically-adept with plentiful knowledge of MS Office Suite and have much experience creating Excel databases and PowerPoint presentations for myself and others.
Overview
2
2
years of professional experience
Work History
Sales Associate
Bon Ton
Newburgh, NY
03.2012 - 06.2013
- Answered questions regarding the store and its merchandise.
- Demonstrated use and care of merchandise.
- Greeted customers and ascertained customers' needs.
- Helped customers with questions, problems and complaints in person and via telephone.
- Stocked shelves and supplies and organized displays.
- Organized racks and shelves to maintain the visual appeal of the store.
- Verified that all customers received receipts for purchases.
- Developed positive customer relationships through friendly greetings and excellent service.
- Trained and served as a peer coach for new sales associates.
Crew Member
Wendy's
Newburgh, NY
01.2011 - 03.2012
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly handled guest concerns and issues.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Operated the drive-through window and sales register quickly and efficiently.
- Greeted customers promptly and provided excellent customer service.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Assembled food orders while maintaining appropriate portion control.
- Prepared all foods items following specific methods that required quick prep time according to customers' orders, supervisors' instructions, following approved safety policies and procedures.
- Handled currency and credit transactions quickly and accurately.
- Strictly followed all cash, security, inventory and labor policies and procedures.
- Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
- Reported to all shifts wearing a neat, clean and unwrinkled uniform.
- Reported to each shift on time and ready to work.
- Performed all position responsibilities accurately and in a timely manner.
- Communicated openly and honestly with the management team during each shift to ensure it ran efficiently.
- Assured work stations and display cases were properly stocked.
- Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
Education
Associate of Science - Nursing
SUNY Rockland
Suffern, NYCurrent
Skills
- Professional phone etiquette
- Excellent communication skills
- Articulate and well-spoken
- Works well under pressure
- Fluent in Portuguese
- Social media knowledge
- Pleasant demeanor
- Critical thinker
- Excellent planner and coordinator
-
Accurate and detailed
Timeline
Sales Associate
Bon Ton
03.2012 - 06.2013
Crew Member
Wendy's
01.2011 - 03.2012
Associate of Science - Nursing
SUNY Rockland