Stephanie Langham
Englewood,Colorado
Summary
Efficient Patient Account Specialist equipped with the necessary abilities and experience to successfully resolve patient accounts. Handle difficult situations with a calm, analytical approach.
Overview
8
8
years of professional experience
Work History
Patient Account Specialist
Centura Health - Common Spirit
07.2023 - Current
- Facilitate the analysis and research of patient accounts in order to problem solve outstanding issues and billing concerns.
- Resolve patient disputes in order to maintain patient satisfaction. Assess accounts to determine billing and quality of care concerns. Compose correspondence informing patient of results upon resolution.
- Determine Federal Poverty Levels in order to assess accounts for charity and financial assistance.
- Prevent non- payment issues through proactive payment plans for patients with outstanding balances.
Patient Account Representative
CCRM
02.2022 - 07.2023
- Educated patients on financial policies, promoting understanding of their responsibilities within the healthcare system.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Reduced outstanding balances by implementing effective collection strategies tailored to individual patients' needs.
- Negotiated payment plans with patients experiencing financial difficulties, supporting them in meeting their obligations without undue stress.
- Researched billing errors and discrepancies to initiate corrective action.
Patient Account Specialist
Centura Health
02.2019 - 02.2022
- Researched accounts for the purpose of resolving patient billing concerns.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Proactively identified potential issues in patient accounts, communicating with other departments as necessary to resolve discrepancies that could impact billing accuracy or timely reimbursements from insurance carriers.
- Collaborated with interdisciplinary teams to optimize billing procedures and ensure timely reimbursements from insurance providers.
- Expedited claim resolutions by skillfully navigating complex insurance policies, regulations, and guidelines.
Patient Account Specialist
Apex Systems
09.2018 - 02.2019
- Responded to patient phone calls and assisted patients with billing concerns for the purpose of resolving accounts and maintaining patient satisfaction.
- Researched billing errors and discrepancies to initiate corrective action.
- Collaborated with interdisciplinary teams to optimize billing procedures and ensure timely reimbursements from insurance providers.
- Enhanced patient satisfaction by efficiently managing billing inquiries and resolving discrepancies.
- Supported a positive patient experience with empathetic communication during financial discussions, addressing concerns with professionalism and understanding.
Scheduling Specialist
University of Kansas Healthcare
08.2017 - 08.2018
- Scheduled all outpatient procedures including complex treatment plans, provider visits, radiology, laboratory and biopsies.
- Rescheduled patient appointments and coordinated with providers' changing availability.
- Answered phone calls and accommodated patients' needs in a timely manner.
- Acted as administrative assistant to providers and nurses. Provided support in order to facilitate smooth workflows for staff.
Patient Access Representative
Olathe Cancer Center
07.2016 - 08.2017
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Education
Bachelor of Arts (B.A.) - Latin American Studies -
University of Kansas
Lawrence, KS05.1990
Associate in Arts (A.A.) - General Studies -
Araphoe Community College
Littleton, CO06.1987
Skills
- Epic
- Cerner
- Outlook
- Excel
- HIPAA Compliance
- Insurance Verification
- Team Collaboration
- Investigative research
- Correspondence Writing
- Conflict Resolution
- Analytical and Critical Thinking
References
Available Upon Request
Timeline
Patient Account Specialist
Centura Health - Common Spirit
07.2023 - Current
Patient Account Representative
CCRM
02.2022 - 07.2023
Patient Account Specialist
Centura Health
02.2019 - 02.2022
Patient Account Specialist
Apex Systems
09.2018 - 02.2019
Scheduling Specialist
University of Kansas Healthcare
08.2017 - 08.2018
Patient Access Representative
Olathe Cancer Center
07.2016 - 08.2017
Bachelor of Arts (B.A.) - Latin American Studies -
University of Kansas
Associate in Arts (A.A.) - General Studies -
Araphoe Community College
Similar Profiles
Patricia WilcoxonPatricia Wilcoxon
RM-Consumer Experience Spec II at Advent HealthRM-Consumer Experience Spec II at Advent Health
Mary Elizabeth TrillerMary Elizabeth Triller
Respiratory Therapist II at Common Spirit/ Centura HealthRespiratory Therapist II at Common Spirit/ Centura Health
MaDonna ReynoldsMaDonna Reynolds
Supervisor Contract Compliance/Commercial Credit Balance/Medicaid Credit Balance/ Commercial Follow up at Common Spirit Formally Centura HealthSupervisor Contract Compliance/Commercial Credit Balance/Medicaid Credit Balance/ Commercial Follow up at Common Spirit Formally Centura Health