Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Langston

Dodd City

Summary

Dynamic Office Manager at Charter Plumbing Air Electric LLC with proven expertise in enhancing operational efficiency and customer service. Skilled in office administration and relationship building, I successfully implemented organizational strategies that improved workflow and team collaboration. Recognized for mentoring staff and driving performance improvements, fostering a culture of excellence.

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

12
12
years of professional experience

Work History

Office Manager

Charter Plumbing Air Electric LLC
02.2019 - Current
  • Assisted in daily office operations, ensuring efficient workflow and organization.
  • Supported team communication by managing schedules and meeting arrangements.
  • Maintained inventory of office supplies, coordinating timely restocking as needed.
  • Implemented filing systems to enhance document retrieval and management efficiency.
  • Operated office equipment, troubleshooting minor issues to minimize downtime.
  • Contributed to onboarding processes by preparing materials for new employees.
  • Coordinated logistics for meetings and events, enhancing team collaboration efforts.
  • Developed basic knowledge of office software tools for improved task execution.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.

Performance Manager

Dialog Direct
08.2013 - 03.2019
  • Led performance improvement initiatives enhancing operational efficiency across multiple teams.
  • Developed and implemented strategic performance metrics aligning with company objectives.
  • Mentored junior staff, fostering skill development and promoting a culture of continuous improvement.
  • Analyzed performance data to identify trends, providing actionable insights for senior management.
  • Conducted regular training sessions ensuring team adherence to best practices in performance management.
  • Evaluated and refined performance frameworks, driving accountability and excellence within teams.
  • Implemented customized coaching plans for individual team members, empowering them to reach their full potential.

Education

High School Diploma -

Bonham High School
Bonham, TX
05-1991

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Customer relations
  • Billing
  • Scheduling and calendar management
  • Administrative support
  • Payroll processing
  • Bookkeeping
  • Document management
  • Clerical support
  • Credit and collections
  • Relationship building
  • Mail handling
  • Scheduling
  • Staff management
  • Employee supervision
  • Human resources
  • Staff hiring
  • Documentation and control

Timeline

Office Manager

Charter Plumbing Air Electric LLC
02.2019 - Current

Performance Manager

Dialog Direct
08.2013 - 03.2019

High School Diploma -

Bonham High School