Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Larsen

Customer Service Representative
Kennewick,WA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

19
19
years of professional experience

Work History

Travel Agent

Affordable Travel
05.2006 - 02.2014
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Babysitter

Stephanie's Daycare
05.2003 - 05.2006
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.

Bank Teller

HAPO Community Credit Union
04.2002 - 05.2003
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Reconciled cash drawer and resolved discrepancies.
  • Processed loan payments accurately, contributing to the overall efficiency of branch operations.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Performed account maintenance by closing out accounts and changing customer addresses.

Paraprofessional

Kennewick School District
11.1998 - 10.2001
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
  • Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
  • Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Reported on student progress, behavior, and social skills to parents.
  • Provided one-on-one support to students with special needs, fostering supportive learning environment.
  • Supported bilingual students by providing language assistance, promoting language proficiency.
  • Supported teachers in grading assignments, ensuring timely feedback for students.
  • Helped teacher prepare instructional material and displays.

Customer Service Cashier

Albertsons
09.1997 - 11.1998
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Enhanced customer experience by providing prompt and accurate transactions.
  • Managed cash drawer and financial transactions to maintain accurate store accounts.
  • Enhanced store security by identifying and reporting suspicious activities.
  • Worked with floor team and managers to meet wide range of customer needs.

Travel Agent/Receptionist

Affordable Travel & Tan
07.1995 - 11.1998
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Streamlined booking processes for improved efficiency and reduced wait times for customers.
  • Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
  • Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
  • Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
  • Customized group travel packages that met diverse needs and interests, leading to successful and memorable trips.
  • Maintained accurate and up-to-date client records to enhance service delivery and personalization.
  • Helped customers with passport and visa applications.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Education

Kennewick High
Kennewick, WA

Skills

  • Customer service
  • Active listening
  • Data entry
  • Problem resolution
  • Payment processing
  • Clerical support
  • Proofreading
  • Multi-line phone talent
  • Filing

Timeline

Travel Agent

Affordable Travel
05.2006 - 02.2014

Babysitter

Stephanie's Daycare
05.2003 - 05.2006

Bank Teller

HAPO Community Credit Union
04.2002 - 05.2003

Paraprofessional

Kennewick School District
11.1998 - 10.2001

Customer Service Cashier

Albertsons
09.1997 - 11.1998

Travel Agent/Receptionist

Affordable Travel & Tan
07.1995 - 11.1998

Kennewick High

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Stephanie LarsenCustomer Service Representative