Hi, I’m
STEPHANIE LASS
Customer Engagement
Madison,MS
Summary
Customer engagement professional with successful experience in account management, technical sales, data integrations, customer support, event management, and marketing for over 20 years.
Overview
18
years of professional experience
1
Certification
Work History
Mango Languages - Online Language LearningFarmington Hills, MI
Data Integration Specialist (REMOTE)
04.2022 - 01.2023
Job overview
- Grew integration accounts by 25% in first 6 months.
- Identified cost savings to company of $21,000 in integration licensing costs in first 3 months.
- Managed onboarding of new customers and maintained current customers' integration setups.
- Worked directly with sales team to provide insight to prospects on potential solutions for integration.
- Coordinated with integration partners to establish marketing plans including press releases and social media campaigns.
- Worked directly with software development in planning new integrations and supporting existing integrations.
- On January 9th, 2023, Mango laid off 25% of staff including my position.
Central Access Corporation, System SaaS CompanyRidgeland, MS
Data Integration Specialist / Director of Marketing and Customer
10.2008 - 04.2022
Job overview
- Set up and supported 60+ customers' integration of SIS data to software vendors such as Clever, Classlink, Renaissance Learning, Edmentum, etc.
- Generated new integration partnerships with vendors
- Maintained vendor partnerships and joint marketing efforts for school district integrations
- Managed marketing budget geared towards outreach to K12 school districts in state of Mississippi
- Organized and managed conference marketing and budget including overall conference strategy, producing key industry events, planning logistics, vendor management, and maintaining pre- and post-event communication
- Coordinated with sales and graphics team for projects and product rollouts
- Drastically increased relationship quality with customers and new business by utilizing event management, marketing tools, and social media
- Onboarding new customers and maintaining current customers' integration setups
- Worked directly with sales team to provide insight to prospects on potential solutions for integration
- Coordinated with integration partners to establish marketing plans including press releases and social media campaigns
- Worked directly with software development in planning new integrations and supporting existing integrations
Business Communications IncRidgeland, MS
Account Executive
01.2007 - 01.2008
Job overview
- Sold IT Services, computer networking hardware, voice over IP, wireless, network monitoring/managed services, software applications, and structured cabling solutions to education, state, and local government accounts.
- Generated new accounts through cold calling as well as high levels of account penetration through exceptional customer service and project management.
- Consistently worked with manufacturing partners, such as IBM, Lenovo, Dell, Microsoft, and Cisco.
Innovative Computer SolutionsRidgeland, MS
Sales Consultant and Office Manager
11.2005 - 10.2007
Job overview
- Management of a newly founded technology company.
- Accounts Receivable, Payable, Purchasing, and Receiving utilizing Quickbooks.
- Sold IT Services, computer networking hardware, software applications, and voice-over IP solutions to small-medium sized businesses, medical, retail, and state and local government accounts.
Margaux's on OakNew Orleans, LA
Restaurant Owner
01.2004 - 01.2005
Job overview
- Front-of-house staffing, training, and management.
- Kitchen management included staffing and training of kitchen personnel, creating portion control standards and managing recipes, maintaining food costs at average of 32% through comparison pricing between vendors and awareness of seasonal items, and organization of kitchen to enable consistency and quality.
- Back office responsibilities included implementation and management of POS System; utilization of Quickbooks to maintain accounts payable, accounts receivable, payroll, taxes, and restaurant production analysis.
- Created and implemented long-term advertising strategy and marketing strategy, which included marketing to all area hotels, event planners, and group coordinators.
- Coordinated all private party functions and catered events.
- Maintained restaurant website with weekly updates.
- Restaurant ultimately closed in September 2005 due to Hurricane Katrina.
Education
University of Louisiana At MonroeMonroe, LA
Some College (No Degree) from Liberal Arts
Skills
- Account Management
- Event Planning
- Technology Integration
- Corporate Communications
- Brand Development
- Project Management
- Social Media Content Creation
- Marketing and Advertising
- Marketing Campaign Development
- Software Deployment Support
- Customer Retention
Certification
Clever Academy Partner Certified
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Data Integration Specialist (REMOTE)
Mango Languages - Online Language Learning
04.2022 - 01.2023
Data Integration Specialist / Director of Marketing and Customer
Central Access Corporation, System SaaS Company
10.2008 - 04.2022
Account Executive
Business Communications Inc
01.2007 - 01.2008
Sales Consultant and Office Manager
Innovative Computer Solutions
11.2005 - 10.2007
Restaurant Owner
Margaux's on Oak
01.2004 - 01.2005
University of Louisiana At Monroe
Some College (No Degree) from Liberal Arts
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