Stephanie Lasso
Wellford,SC
Summary
Professional and upbeat individual with outstanding customer service skills currently searching for a secretarial type position that works directly with customers and office staff. Able to quickly adapt to new tasks and workplace requirements.
Overview
12
12
years of professional experience
Work History
Team Leader
Target
Spartanburg, South
06.2020 - Current
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Ensured compliance with all safety regulations in the workplace.
- Conducted regular performance reviews to assess individual team member progress.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Reviewed completed work to verify consistency, quality, and conformance.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Front End Specialist
Bi-Lo
Inman, SC
01.2019 - 06.2020
- Support department manager with the inventory, in-stock position, pricing integrity, merchandising, labor, security, expense control and other operational processes to the company standards
- Ensure the store opens and closes properly with the shifts monetary transactions reconciled according to company policies and procedures with discrepancies explained
- Oversee daily store accounting functions (including those for self-checkout, when applicable); perform and report weekly closeouts
- Determine and order an appropriate amount of money for the daily business
- Provide continuous attention to the customers on self-checkouts; and greet, assist, and thank customers in a prompt, courteous and friendly manner
- Address customer issues/complaints immediately and resolve to full satisfaction of customer, with company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude
- Maintain knowledge of front-end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability
- Restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost
- Ensure discarded or returned merchandise is accounted for
- Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management
- Perform cashier and pricing team member duties, as necessary
Waitress
The Cheesecake Factory
Greenville, SC
04.2016 - 08.2019
- Calculated check amounts and split checks when parties requested separate checks
- Completed an entire food service and training course when hired as a restaurant server
- Delivered outstanding customer service by serving food and drinks to guests
- Effectively maintained a clean working environment during shift
- Helped resolve guest problems by remaining positive, friendly and respectful
- Took any and all opportunities to expand my knowledge base
- Recommended entrée or drink choices to guests by listening to their preferences and concerns
Waitress
Paisanos
Duncan, SC
06.2012 - 08.2016
- Championed promotional items to achieve sales goals
- Received and processed cash and credit payments
- Served multiple customers simultaneously in a stressful environment
- Trained co-workers in new versions of job-specific and company-specific tasks
- Communicated efficiently with other restaurant staff to ensure a smooth and quality experience for all patrons
Education
High School Diploma -
James F. Byrnes High School
05.2012
Skills
- Multi-tasking and organization
- Compliance with all company policies and procedures
- Excellent communication abilities
- Strong customer service skills
- Highly self-motivated
- Bilingual- English/Spanish
Timeline
Team Leader
Target
06.2020 - Current
Front End Specialist
Bi-Lo
01.2019 - 06.2020
Waitress
The Cheesecake Factory
04.2016 - 08.2019
Waitress
Paisanos
06.2012 - 08.2016
High School Diploma -
James F. Byrnes High School
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