Stephanie Lawrence
Athens,AL
Summary
With over a decade at Athens-Limestone Hospital, my role as a Patient Account Representative has been integral to maintaining the financial liaison between patients and healthcare services. Our team prides itself on managing accounts with empathetic precision, ensuring each patient's journey through our system is as smooth as possible.
Leveraging skills in coaching, adaptability, and accounting, I address billing discrepancies, process insurance claims, and support patients through financial processes. My commitment to clear communication and meticulous attention to detail contributes to the hospital's reputation for administrative excellence and high patient satisfaction.
Overview
15
15
years of professional experience
Work History
Financial Counselor
Athens Limestone Hospital
Athens , AL
12.2014 - Current
- Approve/deny charity applications depending on hospital federal guidelines
- Effectively managing high call volumes of inbound and outbound calls
- Complete daily reports such as the MRA and productivity report
- Complete/Approve Pink Elephant Mammogram Scholarship Applications
- Enroll employees in payroll deduct for upcoming copays or deductibles
- Collect upfront copays, deductibles and coinsurance for upcoming procedures
- Use excel daily to keep up with charity write offs and upfront payments
- User training, training and workflow development, or helpdesk experience
Customer Service & Collections
Medco Incorporated
10.2009 - 12.2014
- Top Collector for five years; received $10,000 + per year in bonuses
- Collected health insurance and copays for hospitals all over Northern AL
- Effectively managed high call volumes of inbound and outbound calls
- Succeeded in being an excellent Customer Service Representative during all calls
- Received several awards such as Top Collector of the Year (5), Employee of the Month, The Customer Service Excellence Award and the Mike West Award
Education
High School Diploma -
Continental Academy
Coral Gables, Florida05.2003
Skills
- Flexibility and Agility
- Microsoft word, office and excel
- Dependability
- Critical Thinking
- Accounting
References
References available upon request
Skills - Computercompetences
- Typing – 80 words per minute
- Exceptional multitasking abilities
- Solid track record of dependability
- Phenomenal critical thinking skills
Timeline
Financial Counselor
Athens Limestone Hospital
12.2014 - Current
Customer Service & Collections
Medco Incorporated
10.2009 - 12.2014
High School Diploma -
Continental Academy
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