SchoolBooks
Stephanie L. Chapple
Summary
Dynamic individual with hands-on experience in Human Resources and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
19
19
years of professional experience
Work History
Customer Relations Manager
Nalley Chevrolet
09.2019 - 01.2020
- Responsible for management functions such as hiring, performance reviews, coaching, and performance management
- Proactively manage customer issues and act as a partner to clients
- New hire training
- Answer customer inquiries, primarily over the phone or email
- Maintain relationship with customer through exceptional follow-up after-sales
- Provide exceptional customer service to strengthen customer loyalty
- Assist the general manager, sales managers, and service manager
- Strategically analyze CSI and Google reviews daily to find resolutions in specific areas needing improvement
- Effectively listen, care, connect and build a relationship with customers by answering calls and emails in an efficient, courteous, and accurate manner
- OnStar enrollment and activation
- Manage and execute projects and events for employee empowerment and recognition
Unemployed
I Was Caring for My Dying Mother
11.2018 - 03.2019
Customer Experience Specialist
Delta Air Lines, Inc.
01.2015 - 01.2019
- Effectively listen, care, connect and build a relationship with customers by answering calls in an efficient, courteous, and accurate manner
- Strive for quick complaint resolution: commended by managers for the ability to display first call resolution which avoids call escalation
- Provide assist with itinerary changes, baggage concerns, and customer loyalty programs
- Gross over $1 Million in sales and profits annually
- Assist with fares, ticketing and manual reissues both domestic and international
- Make quality decisions and interact with a diverse global group of customers and colleagues
- Adhere to all Delta and U.S
- Department of Transportation (DOT) compliance requirements
- Demonstrate a high level of customer focus, sensitivity, and confidentially
- Proficient in strategic planning and organization with strong verbal and written communication skills, as well as facilitation of team building
Bookkeeper/Human Resources Liaison
DeKalb County School District
01.2007 - 01.2014
- Prepared, maintained, and compiled various statistical and payroll records (wages, vacations, terminations, travel, reimbursements, purchasing, attendance (compensation and absences) for 110 + employees
- Prepared all insurance, FMLA and worker's compensation reports for local schools
- Ensured consistency of time and attendance policies and practices
- Balance & maintained general ledger and P-card by preparing a trial balance and reconciling entries
- Processed financial reports and prepared accounts receivable, accounts payable
- Validated and processed refund request
- Responsible for ensuring compliance and accuracy with the overall pre-employment I-9, E-verify, E-Screen, and Background Check compliance process
- Practiced safety-conscious behaviors in all processes and procedures
- Worked with staff and leaders on the development of major projects for staff training and development
- Provided customer service to all staff members regarding payroll, leave requests, retirement, etc
- Provided customer service regarding billing and payment for local school and county billing department
- Responsible for the expenditures of Federal and Local state funds ($1,000,000 budgets)
- Responsible for filing and retrieval of current and past invoices and requisitions
- Developed and revised office programs, and procedures suitable for best practices
- Supervised and trained bookkeepers and front office clerks regularly
- Ordered and maintained office supplies
- Performed an assortment of other duties as assigned by leadership and the support staff
Records Coordinator/Administrative Assistant to Principal
DeKalb County School District
01.2001 - 01.2007
- Maintained student and staff confidential records & assured compliance to federal, state requirements
- The first point of contact as it pertained to student records
- Fulfilled student transcript request in a timely and confidential manner
- Modeled non-discriminatory practices in all activities
- Complied with and supported school and division regulations and policies
- Proactively identified opportunities for process improvement and help drive change
- Performed an assortment of other duties as assigned by leadership and the support staff
Education
Human Resources Management
Ashford University
San Diego, CaliforniaAssociates - Hospitality and Restaurant Management
Le Cordon Bleu College of Culinary Arts
Scottsdale, AZ01.2014
Certificate - Baking and Pastry
Le Cordon Bleu College of Culinary Arts
Tucker, GA01.2012
Skills
- Strong written and verbal communication skills
- Analytical and Practical Thinker
- Problem Solver
- Time Management
- General Ledger
- Accounts Receivable
- Accounts Payable
- Payroll
- Bookkeeping
- Organizational and Prioritization Skills
- HR Best Practices
- FMLA
- ADA
- WC
- EOC
- Maintaining safe environment
- Bathing and dressing
- Administering medicines
- Managing routines
- Meal and snack preparation
Accomplishments
- Achieved a gross profit of over 1 million dollars in sales annually
- Repeatedly achieve 100% of auditing and compliance
- Successfully created financial models and forecasted revenue for budgets over $750,000 in federal funds per school year
- Analyzed suppliers billing to ensure Company expenditures were correctly applied
- Successfully created processes and procedures to be applied by bookkeepers throughout the school district with a success rate of 77% for compliance and auditing purposes
- Increased CSI and Google reviews by 100% which earned sales teams and managers a minimum $1500 each in profits monthly
Mission
I am a detail-oriented professional with 15+ years of experience in HUMAN RESOURCES, BOOKKEEPING, and CUSTOMER SERVICE. Self-motivated individual aiming to leverage my work experience and abilities into a Human Resources career with an organization dedicated to world-class quality where I can maximize my leadership skills, program development, and training experience to contribute to growth and profitability.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Lawson
Manatee
GUI/TERMS/AS400
SABO
Microsoft Office Suite
UKG
ESIS
Infinite Campus
Timeline
Customer Relations Manager
Nalley Chevrolet
09.2019 - 01.2020
Unemployed
I Was Caring for My Dying Mother
11.2018 - 03.2019
Customer Experience Specialist
Delta Air Lines, Inc.
01.2015 - 01.2019
Bookkeeper/Human Resources Liaison
DeKalb County School District
01.2007 - 01.2014
Records Coordinator/Administrative Assistant to Principal
DeKalb County School District
01.2001 - 01.2007
Associates - Hospitality and Restaurant Management
Le Cordon Bleu College of Culinary Arts
Certificate - Baking and Pastry
Le Cordon Bleu College of Culinary Arts
Human Resources Management
Ashford University
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