Stephanie LeCount
Mesa,AZ
Summary
Experienced professional offers over 10 years working in the hotel and airline industry. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. Pursuing Flight Attendant position to provide exceptional customer service to travelers.
Overview
16
16
years of professional experience
Work History
Front Desk Agent/Night Auditor
Westin/ Marriott International, Inc.
Scottsdale, AZ
02.2023 - Current
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Leveraged software to confirm reservations and address guest needs.
- Facilitated successful front desk operations for high-volume hotel.
Receptionist/Optical Sales Associate
Advanced Eyecare Of Arizona
Mesa, AZ
11.2022 - 02.2023
- Entered insurance, demographics and health history into patient database.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Front Desk Agent
Talking Stick Resort and Casino
Scottsdale, AZ
07.2022 - 10.2022
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Facilitated successful front desk operations for high-volume hotel.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored reservations to track incoming parties and special events.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Input customer data into reservation systems and updated to reflect room changes.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Apprentice Optician
Warby Parker
Scottsdale, AZ
07.2021 - 05.2022
- Corrected problems with frames through repair and adjustment techniques.
- Measured pupillary distance, ocular center, segment heights and frame-specific distances in order to properly fill out eyeglasses orders.
- Initiated friendly conversation with customers to determine level of assistance required.
Passenger Service Agent
Airport Terminal Services Inc
Portland, OR
05.2019 - 12.2020
- Processed reservations and issued travel and hotel vouchers.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Greeted passengers and provided boarding instructions.
- Collected baggage charges and accepted baggage for check-in.
- Managed gate, ramp and cabin services for each flight.
- Utilized PA system to announce departures and changes to landings.
- Furnished customers with information on routes, gates and terminals to assuage baggage and boarding concerns.
Optometric Technician
Battle Ground Vision Center
Battle Ground, WA
01.2012 - 02.2019
- Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Hotel Front Desk Supervisor
Shilo Inns
Vancouver, WA
06.2008 - 12.2011
- Managed guest check-in and check-out procedures, reservations and payments.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Arranged special accommodations for guests to enhance visitor experiences.
- Balanced hotel accounts at end of each shift.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Posted room charges for food, liquor and telephone calls based on individual customer actions.
Education
Certificate - Passenger Services
Spirit Airline Training
Orlando, FL10-2019
Associate of Applied Science - Ophthalmology
Portland Community College
Portland, OR06.1998
Some College (No Degree) - General Studies
Clark Community College
Vancouver06-1994
Skills
- Customer Service
- FAA Regulations
- Regulatory Compliance
- Passenger Assistance
- Aircraft Restocking
- Professional Appearance
- Safety Procedures
- Strong Work Ethic
- Administrative Tasks
- Verbal and Written Communication
- Public Speaking
- Emergency Procedures
- Conflict Mediation
- Public Interaction
- Relationship Building
- Time Management
- Two-Way Radio Operation
- Nightly Audits
- Data Confidentiality
- Detail Oriented
- Problem-Solving Skills
- Computer Skills
Timeline
Front Desk Agent/Night Auditor
Westin/ Marriott International, Inc.
02.2023 - Current
Receptionist/Optical Sales Associate
Advanced Eyecare Of Arizona
11.2022 - 02.2023
Front Desk Agent
Talking Stick Resort and Casino
07.2022 - 10.2022
Apprentice Optician
Warby Parker
07.2021 - 05.2022
Passenger Service Agent
Airport Terminal Services Inc
05.2019 - 12.2020
Optometric Technician
Battle Ground Vision Center
01.2012 - 02.2019
Hotel Front Desk Supervisor
Shilo Inns
06.2008 - 12.2011
Certificate - Passenger Services
Spirit Airline Training
Associate of Applied Science - Ophthalmology
Portland Community College
Some College (No Degree) - General Studies
Clark Community College
Similar Profiles
KristaAnn TomczykKristaAnn Tomczyk
Food and Beverage Manager at Westin Marriott International/HEI Hotels & ResortFood and Beverage Manager at Westin Marriott International/HEI Hotels & Resort
CHRISTINE BECKERCHRISTINE BECKER
HUMAN RESOURCES MANAGER at THE WESTIN BAYSHORE VANCOUVER (MARRIOTT INTERNATIONAL)HUMAN RESOURCES MANAGER at THE WESTIN BAYSHORE VANCOUVER (MARRIOTT INTERNATIONAL)
Luke BranstiterLuke Branstiter
Lifeguard at Marriott International/Westin Kierland Resort, LifeguardLifeguard at Marriott International/Westin Kierland Resort, Lifeguard