Stephanie Lee
Hampton,VA
Summary
Reliable Medical Support professional with 14 years of experience in clinical environment. Expertly assist with office operations and physician support by gathering patient information, vitals and point of care testing. Cheerful during each patient interaction to improve satisfaction ratings and patient retention. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic registered medical assistant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of protocols and training in procedures. Motivated to learn, grow and excel in the medical field.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Registered Medical Associate
Riverside Medical Group
Hampton, VA
05.2009 - 04.2022
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Maintained detailed records of test results by entering data and patient information into computer.
- Oriented and trained new staff on proper procedures and policies.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Monitored point of care test accuracy using quality controls.
Education
Associate of Science -
Medical Careers Institute
Newport News, VA07.2009
Skills
- Blood and Tissue Collection
- Operating EKG Equipment
- Examination Preparation
- Literature Searches
- Cleaning and Organizing
- Updating Medical Records
- ICD-10 Coding
- Treatment Room Preparation
- Operational Requirements
- Patient Flow
- Efficiency Improvement
- Office Supplies and Inventory
- Patient Medical Histories
- Diagnostic Testing
- Routine Laboratory Testing
- Medical Histories and Vital Statistics
- Patient Relations
- Clinical and Operational Judgement
- Pharmacy Relations
- Coordinating Drug Refills
- Product Demonstrations and Presentations
- Preventive Maintenance
- OSHA Regulations
- Clinical Documentation
- Patient Scheduling
- Clerical Support
- Electronic Charting
- Dressing Changes
- Reminder Calls
- Medical Testing
- HIPAA Guidelines
- Venipuncture Expertise
- Centrifuge Operation
- Vitals Collection and Documentation
- Patient Chart Tracking
- Standards Compliance
Certification
- RMA - Registered Medical Assistant
Timeline
Registered Medical Associate
Riverside Medical Group
05.2009 - 04.2022
Associate of Science -
Medical Careers Institute
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