Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Lee

San Antonio

Summary

Senior Program Analyst with advanced knowledge in ongoing program evaluations, health care policy review and implementation, and strategic planning. Detail-oriented team player with excellent time management, communication, and organizational skills. Willingness to take on added responsibility to meet team goals.

Overview

18
18
years of professional experience

Work History

Senior Program Analyst

Vangarde, LLC
07.2018 - Current
  • Attend meetings with high level DoD and Air Force representatives regarding Deployment Health issues and provide input and assistance to working groups and committees.
  • Collaborate with program leadership to audit, analyze, and evaluate overall Deployment Health program effectiveness. Identify and evaluate issues impacting delivery of deployment-related healthcare; recommend solutions.
  • Collaborate program managers to uphold compliance standards, and support program goals, objectives, and initiatives.
  • Collect, analyze, and evaluate data to develop projects, plans, and processes to assess effectiveness of current operational activities, including Deployment Health policies, procedures, and systems.
  • Conduct audits and comprehensive review and evaluation of DH processes and performance mandated by Federal, DoD, and Department of the Air Force policies and procedures.
  • Conduct complex research on Deployment Health programs to develop appropriate written products and messages for both internal and external audiences.
  • Coordinate and lead teleconferences, video teleconferences, and meetings for wide range of Deployment Health stakeholders, to include headquarters-level leadership, Military Treatment Facility (MTF) leadership, medical staff, and line personnel; provide consultation to identify issues and to support improvement of Deployment-Related Health Assessment Program and processes.
  • Identify, analyze, and recommend solutions for complex and difficult problems and recommending improvements to systems and processes.
  • Prepare and edit technical document templates, including training materials, guides, and reports of varying complexity.
  • Prepare quality assurance reports for Major Commands, MTFs, and Deployment Health program managers to track trends and improve compliance.
  • Research and analyze complex healthcare operations data to prepare presentations, reports, project plans, and other medical administrative correspondence for Air Force Medical Readiness Agency, Program Manager, and Operations Manager.
  • Track and analyze data to ensure compliance with policies and procedures; providing stakeholder guidance in day-to-day operations.



Program Support Specialist

Woodbury Technologies
06.2011 - 06.2018
  • Collaborated with program managers and subject matter experts to develop and implement initiatives mandated by Federal, DoD, and DAF policies.
  • Collected and analyzed data to develop projects, plans, and processes to measure current operational activities.
  • Designed reports for tracking and monitoring MTF compliance and program management and developed, maintained/delivered effective training modules and materials.
  • Tracked deployment health completion and compliance rates; identified trends and provided recommendations for program improvements and/or process implementation.
  • Provided Deployment Health program consultation and training for all Department of the Air Force (DAF) Military Treatment Facilities, Guard and Reserve Units, and line personnel, through email, teleconferences, and on-site visits to identify challenges and implement improvement strategies.
  • Performed weekly trend analysis and conducted quarterly program management reviews for DAF MTFs to identify compliance, metrics, and standard-of-care issues.







Medical Office Specialist

DP Technology
03.2009 - 06.2011
  • Collaborated with clinic program managers to identify gaps in patient care and establish plans to meet and exceed DoD and AF policy and standards.
  • Confirmed patient status to prevent unauthorized care; registered eligible patients into Military Treatment Facility and maintained monthly reports for leadership briefings.
  • Developed and managed a clinic-wide patient concern program; incorporated surveys to identify areas of concern and implemented improvement processes throughout the clinic.
  • Developed training modules to meet operational needs and analyzed provider reports regarding patient care to identify trends.
  • Instructed CPR classes; keeping military personnel worldwide qualified in support of the mission and medical readiness.
  • Responsible for front desk operations and access to care; maintained and updated program processes, and implemented MTF policies/ standards.











Area Sales Manager

AAFES
11.2005 - 03.2009
  • Assisted area operations manager with annual inventory, surpassing corporate expectations of fewer than 2% variances.
  • Created data driven spreadsheets, and developed reports to brief during monthly and quarterly general manager meetings.
  • Developed quarterly goals and strategized process improvement activities to improve sales and implement new targets.
  • Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
  • Exceeded targets by building, directing, and motivating high-performing sales team.
  • Maintained and developed an office database identifying employee accountability and accomplishments.
  • Managed staff of 25+ employees and 2 supervisors’; maintaining critical and sensitive correspondence
  • Trained employees on multiple office automation systems and software; decreasing user negligence.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.

Education

MBA - Business Administration

University of Phoenix
Phoenix, AZ
12.2010

Bachelor of Science - Human Resources Management

Park University
Parkville, MO
12.2003

Skills

  • Consultation and Training
  • Data Analysis
  • Healthcare Operations
  • Microsoft Office Suite
  • Outcome Planning
  • Planning and Implementation
  • Policy and Guidance Implementation
  • Process Improvement Solutions
  • Program Improvements
  • Strategic Planning
  • Team Collaboration
  • Training Programs

Timeline

Senior Program Analyst

Vangarde, LLC
07.2018 - Current

Program Support Specialist

Woodbury Technologies
06.2011 - 06.2018

Medical Office Specialist

DP Technology
03.2009 - 06.2011

Area Sales Manager

AAFES
11.2005 - 03.2009

MBA - Business Administration

University of Phoenix

Bachelor of Science - Human Resources Management

Park University

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