STEPHANIE LEE
Jonesboro,GA
Summary
Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.
Overview
26
26
years of professional experience
1
1
Certification
Work History
School Bus Driver
Clayton County Schools
02.2014 - Current
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Communicated information to parents to promote good communication and transparency.
- Supervised students during loading, unloading and on bus.
Grounds Maintenance Worker
Thomasville Hights
04.2007 - 03.2010
- Operated mowers, electric clippers and edgers and maintained fresh and groomed grounds for guest enjoyment.
- Maintained grounds tools and equipment free from mechanical or safety defects and in top operating condition.
- Cleared public and private areas of debris before and after events.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Understood and followed verbal and written landscaping instructions to complete complex tasks correctly.
- Removed debris and waste from outdoor areas.
Customer Service Representative Lead
Pizza Hut
09.1997 - 01.2009
- Built positive rapport and relationships for high levels of customer satisfaction.
- Onboarded and trained customer representatives to meet performance and service goals.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Education
High School Diploma -
North Clayton High School
College Park, GA05.1998
Skills
- Passenger Safety Management
- Microsoft Office
- Passenger Assistance
- Product Knowledge
- Staff Monitoring
- Grounds Beautification
- Equipment Operation
- Lawn Mowing
- Customer Service
- Multi-Task
- Organization
- Training
- Resource Management
- PowerPoint Presentation
- MS office,DOS,Excel,Word
Certification
CDL Class B with PNS Endorsements
2014 Clayton County
Timeline
School Bus Driver
Clayton County Schools
02.2014 - Current
Grounds Maintenance Worker
Thomasville Hights
04.2007 - 03.2010
Customer Service Representative Lead
Pizza Hut
09.1997 - 01.2009
High School Diploma -
North Clayton High School
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