Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Lee

Los Angeles,CA

Summary

Adept at fostering guest satisfaction and streamlining operations, I leveraged my expertise in inventory management and exceptional teamwork at Sonic Drive-in Chicago, Uptown, to significantly enhance the customer experience. My background in housekeeping and guest services, underpinned by a strong foundation in problem-solving and customer service, has consistently driven improvements in efficiency and guest relations.

Overview

27
27
years of professional experience

Work History

Housekeeping Room Attendant

Ramada
12.2020 - 12.2022
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
  • Collaborated with team members for efficient completion of tasks, resulting in increased productivity.

Waitress Supervisor

Hickory House Bbq
12.2013 - 12.2018
  • Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.

Assistant Manager

Sonic Drive-in
12.1995 - 12.2012
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

High School Diploma - General Studies

Glenpool Highschool
Glenpool, OK
05.1999

Skills

  • Customer service
  • Cleaning bathrooms
  • Guest relations
  • Vacuuming and sweeping
  • Dusting furniture
  • Customer service-focused
  • Sorting and washing laundry
  • Cleaning techniques
  • Supply inventory management
  • Folding clean laundry
  • Vacuuming carpets
  • Stain removal
  • Dusting surfaces
  • Carpet cleaning
  • Inventory management
  • Health and safety
  • Turndown service
  • Housekeeping
  • Time management
  • Multitasking and prioritizing
  • Guest service and support
  • Teamwork and collaboration
  • Problem-solving
  • Guest request response
  • Multitasking

Timeline

Housekeeping Room Attendant

Ramada
12.2020 - 12.2022

Waitress Supervisor

Hickory House Bbq
12.2013 - 12.2018

Assistant Manager

Sonic Drive-in
12.1995 - 12.2012

High School Diploma - General Studies

Glenpool Highschool

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Stephanie Lee