Stephanie Lee
Wheatland,MO
Summary
Efficient billing and posting clerk with background in managing accurate and timely billing processes, including invoices and account statements. Possess strong organizational skills and adept at data analysis to ensure billing accuracy, leading to improved customer satisfaction. Proven track record in streamlining procedures for more efficient workflow and reducing discrepancies in financial postings.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Supervisor
Genpact
10.2022 - 12.2024
- Trained new employees on company policies, job duties, and performance expectations.
- Managed a team of 10 employees, ensuring that high productivity and quality standards were met.
- Maintained positive working relationship with fellow staff and management.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Oversaw management of more than 300 monthly accounts with a success rate of reducing account issues by 60% within 120 days.
- Performed reconciliation of accounts to ensure accurate billing and collections records.
- Updated account status records and collection efforts.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Conducted skip tracing activities to locate delinquent customers.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
Supervisor
Gannett
Springfiled, MO
01.2020 - 10.2022
- Trained new employees on company policies, job duties, and performance expectations.
- Managed a team of 10 employees, ensuring that high productivity and quality standards were met.
- Maintained positive working relationship with fellow staff and management.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Oversaw management of more than 300 monthly accounts with a success rate of reducing account issues by 60% within 120 days.
Customer Service Representative
AT&T
Springfield, MO
09.2018 - 01.2020
- Managed and answered incoming calls.
- Addressed customer issues promptly.
- Managed posting of payments promptly.
- Upgraded plans and devices.
Collection Agent
Grand Crowne Resort
Springfield, MO
09.2012 - 07.2018
- Communicated with clients to provide updates on account recovery status.
- Received payments and posted amounts to customer accounts.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
- Achieved monthly collection targets through effective negotiation techniques.
- Conducted outbound calls to delinquent customers in order to secure payment or arrange for payment plan.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Drafted letters to send to delinquent customers notifying them of their outstanding balance.
- Assisted in training new Collection Agents on best practices for collection strategies.
Front Office Assistant
Dr. Donald R Jump DDS
Bolivar, MO
06.2000 - 08.2012
- Scheduled appointments for clients.
- Scheduled and confirmed appointments, optimizing office workflow and client satisfaction.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Resolved customer complaints related to insurance claim processing.
- Handled billing-related activities focused on dental specialties.
- Processed requests for additional documentation from customers in a timely manner.
- Reviewed customer insurance claims to ensure accuracy and completeness of information.
- Used insurance rate standards to calculate premiums, refunds, commissions and adjustments.
- Reviewed denied claims for errors or omissions before finalizing decision notices.
- Sent statements to patients.
- Contacted insurance providers for verification.
- Managed and collected overdue payments from accounts.
- Handled posting of patient payments.
- Processed insurance payments efficiently.
- Handled insurance claims for private and Medicaid services.
- Supported doctor in addressing patient requirements.
Education
High School Diploma -
Humansville High School
Humansville, MO12-1989
Skills
- General accounting
- Billing process management
- Bulk filing
- Collections processing
- Bookkeeping
- Multitasking Abilities
- 10-key data entry
- Invoice processing
- Collections management
- Excel and Microsoft
Certification
- Dental basic skills
- restorative expanded functions
References
References available upon request.
Timeline
Supervisor
Genpact
10.2022 - 12.2024
Supervisor
Gannett
01.2020 - 10.2022
Customer Service Representative
AT&T
09.2018 - 01.2020
Collection Agent
Grand Crowne Resort
09.2012 - 07.2018
Front Office Assistant
Dr. Donald R Jump DDS
06.2000 - 08.2012
High School Diploma -
Humansville High School
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