Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Lee

Oakland,CA

Summary

Proven customer service expert with a history at Suds Restaurant, adept in complaint handling and ensuring passenger safety. Leveraged patience and empathy to enhance customer satisfaction significantly, while maintaining strict adherence to traffic regulations. Excelled in roles requiring scheduling flexibility and safe driving practices, contributing to a positive and efficient service environment.

Customer service professional with proven track record in delivering exceptional support and solutions. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, communication, and customer relationship management. Known for reliability and flexibility in meeting changing needs.

Knowledgeable with solid background in customer service roles. Adept at resolving customer inquiries and managing complaints efficiently to ensure high satisfaction levels. Demonstrated ability to communicate effectively and handle multiple tasks in fast-paced environment.

Overview

13
13
years of professional experience

Work History

Customer Service Officer

Suds Restaurant
01.2012 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions and orders.

Shuttle Bus Driver

RM Gobal Transportation
08.2022 - 07.2024
  • Increased safety awareness with thorough pre-trip inspections and routine maintenance checks.
  • Drove bus to safely transport passengers over scheduled routes and authorized stops.
  • Assisted passengers with boarding and disembarking, ensuring a smooth and safe experience for all riders.
  • Managed accurate records of mileage, fuel consumption, and vehicle repairs, optimizing fleet efficiency.

Shuttle Bus Driver

WeDriveU
01.2019 - 11.2022
  • Drove bus to safely transport passengers over scheduled routes and authorized stops.
  • Adhered to local traffic regulations while operating shuttle buses in various weather conditions for maximum safety.
  • Facilitated prompt pick-ups and drop-offs by accurately planning routes based on passenger requirements or event schedules.

Education

High School Diploma -

San Lorenzo
San Lorenzo, CA
06.1999

Skills

  • Fuel efficiency
  • Complaint handling
  • Scheduling flexibility
  • Data entry
  • Cleanliness standards
  • Customer focus
  • Call center operations
  • Documentation and reporting
  • Inbound call management
  • Payment processing
  • Route logs
  • Customer service

Timeline

Shuttle Bus Driver

RM Gobal Transportation
08.2022 - 07.2024

Shuttle Bus Driver

WeDriveU
01.2019 - 11.2022

Customer Service Officer

Suds Restaurant
01.2012 - Current

High School Diploma -

San Lorenzo
Stephanie Lee