Summary
Overview
Work History
Education
Skills
Timeline
Intern

Stephanie Leek

Florence,AL

Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Chiropractic Office Assistant

Langston Chiropractic
Florence, AL
02.2024 - 05.2024
  • Responded to inquiries from potential new patients in a timely manner.
  • Inputted data into electronic health records system accurately.
  • Maintained a clean and organized work area for optimal efficiency.
  • Provided excellent customer service to ensure satisfaction of all clients.
  • Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
  • Verified insurance coverage for treatments.
  • Stocked supplies in exam rooms and waiting area as needed.
  • Processed payments, invoices, credit card transactions and insurance claims.
  • Organized patient files and maintained accurate records.
  • Kept current on all HIPAA regulations related to patient privacy rights.
  • Answered phones, scheduled appointments and managed calendars.
  • Provided support to the chiropractor with patient care needs.
  • Greeted patients and collected patient information.
  • Maintained inventory of medical equipment used in the office.
  • Handled billing inquiries from patients or insurance companies.
  • Performed light office cleaning duties including vacuuming, dusting furniture and emptying trash cans.
  • Prepared treatment rooms before patients arrived for their appointment.
  • Assisted with administrative tasks such as filing, faxing, scanning documents and mailing letters.
  • Managed scheduling systems to ensure efficient use of time slots available for appointments.
  • Transported patients to other areas of the clinic when necessary.
  • Assisted with marketing activities such as distributing flyers or creating promotional materials.
  • Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
  • Provided education to patients about their medications or treatments.
  • Accurately entered billing codes into the computer system for reimbursement purposes.
  • Greeted patients and visitors in a professional and friendly manner.
  • Prepared patient charts prior to each appointment.
  • Collected co-pays and insurance data, applying full and proper payment to patient accounts.
  • Cleaned and disinfected exam tables, trays and lamps to comply with infection control policy.

Sales Associate

Doozy's
St. Florian, AL
10.2023 - 02.2024
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Processed transactions using a point-of-sale system.
  • Greeted customers and provided exceptional customer service.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Upsold additional items based on customer interests and needs.
  • Processed credit card transactions quickly and securely.
  • Assisted customers with product selection, sizing and styling.
  • Handled customer complaints in a professional manner.
  • Provided accurate information about products, prices and services.
  • Developed promotional strategies to increase sales volume.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Developed trusting relationships with customers by making personal connections.
  • Worked with fellow sales team members to achieve group targets.

Teller

First Southern Bank
St. Florian, AL
12.2022 - 10.2023
  • Explained the features of various banking products available to customers.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Continuously updated knowledge about banking products, services, policies and regulations.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Followed up on requests from customers in a timely manner.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Adhered strictly to all security procedures related to handling money at the teller window.
  • Balanced cash drawers on a daily basis.
  • Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
  • Explained account information to customers in detail as needed.
  • Performed daily reconciliation of teller drawer within established limits.
  • Identified opportunities to refer customers to other areas of the bank for additional services.
  • Reported any operational issues or system problems that occurred during shift promptly.
  • Cross-sold additional bank products when applicable to meet customer needs.
  • Researched discrepancies between actual cash amounts and records of transactions for accuracy.
  • Maintained accurate records of all transactions for compliance purposes.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Answered customer inquiries regarding bank products and services.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Maintained confidentiality of bank records and client information.
  • Built and maintained client relationships through quality, personalized interactions.
  • Delivered exceptional service to customers in person or over telephone.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Adhered to financial services security and audit procedures.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.

Salesperson

Dillard's
Florence, AL
08.2021 - 09.2022
  • Created presentations that showcased company's capabilities and offerings.
  • Resolved customer complaints promptly and efficiently.
  • Developed and implemented strategies to meet sales quotas.
  • Educated customers about products and services offered by the company.
  • Performed regular follow-ups with clients to ensure satisfaction with purchases.
  • Provided personalized service to build relationships with customers.
  • Advised customers on the latest product features and benefits.
  • Collaborated with team members to develop effective sales plans.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Generated new business opportunities through cold calling campaigns.
  • Reviewed monthly performance against targets set by management team.
  • Developed and maintained relationships with customers to ensure repeat business.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Identified opportunities for cross-selling additional products and services.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Acquired new customers and identified unique needs to deliver relevant products.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Leveraged CRM system to manage sales activities and track sales performance.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Greeted and assisted customers to foster positive experiences.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.

Sales Associate

Kohls Department Store
Florence, AL
08.2019 - 08.2021
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Processed transactions using a point-of-sale system.
  • Greeted customers and provided exceptional customer service.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Processed credit card transactions quickly and securely.
  • Assisted customers with product selection, sizing and styling.
  • Handled customer complaints in a professional manner.
  • Provided accurate information about products, prices and services.
  • Developed promotional strategies to increase sales volume.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Collected payments and provided accurate change.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Used technology resources to assist customers in locating and selecting items.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Adhered to company initiatives and achieved established goals.
  • Answered store and merchandise questions and led customers to wanted items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Maintained visually appealing and effective product displays.

Sales Manager

Rue21
Florence, AL
06.2018 - 08.2020
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Developed and implemented sales strategies to increase market share.
  • Established relationships with key clients, while maintaining existing customer base.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Managed daily operations of sales department, including supervision of staff members.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Performed sales consultations and educated clients on products and services.
  • Achieved company growth and brand development through market expansion and sales.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.
  • Executed strategic sales plans to expand customer base and revenue.
  • Resolved customer complaints regarding sales and service.
  • Supported sales team members to drive growth and development.
  • Coached, developed and motivated team to achieve revenue goals.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Managed a team of sales representatives, driving performance and growth.

Education

Certification of Barbicide - Cosmetology

Allen Thornton Career Technical School
Center Star
05-2015

High School Diploma -

Brooks High School
Killen, AL
05-2015

Some College (No Degree) - Cosmetology

Northwest Shoals Community College
Muscle Shoals, AL

Some College (No Degree) - Medical Coding

Wallace State Community College - Hanceville
Hanceville, AL

Skills

  • Office Administration
  • HIPAA Compliance
  • Patient Scheduling
  • Appointment management
  • Medical Billing
  • Records Management
  • Phone and Email Etiquette
  • Computer Skills
  • Workload Management
  • Multitasking and Organization
  • Physician assistance
  • Medical Records Maintenance
  • Billing and coding
  • Patient Demographics
  • Patient Charting
  • Product Sales
  • Upselling
  • Retail loss prevention
  • Payment Processing
  • Money Transfer Systems
  • Professional Demeanor
  • Exceptional customer service
  • Cold-calling
  • Meeting deadlines
  • Complex Problem-Solving
  • Policy and Procedure Adherence
  • Store Opening and Closing
  • Sales Training
  • Reliable and punctual
  • Sales Goals Attainment
  • Goal-Oriented
  • Merchandise Display
  • Verbal/written communication
  • Shipment Processing
  • POS System Operation

Timeline

Chiropractic Office Assistant

Langston Chiropractic
02.2024 - 05.2024

Sales Associate

Doozy's
10.2023 - 02.2024

Teller

First Southern Bank
12.2022 - 10.2023

Salesperson

Dillard's
08.2021 - 09.2022

Sales Associate

Kohls Department Store
08.2019 - 08.2021

Sales Manager

Rue21
06.2018 - 08.2020

Certification of Barbicide - Cosmetology

Allen Thornton Career Technical School

High School Diploma -

Brooks High School

Some College (No Degree) - Cosmetology

Northwest Shoals Community College

Some College (No Degree) - Medical Coding

Wallace State Community College - Hanceville

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Stephanie Leek