Stephanie Lees
Oahu,HI
Summary
Billing professional with proven track record in financial management and billing accuracy. Known for improving billing procedures and resolving discrepancies efficiently. Reliable team collaborator focused on achieving results and adapting to changing needs, with keen eye for detail and problem-solving skills. With my combined knowledge and experience, I will be a strong asset to your medical team.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Billing Specialist
Zip Clinic Division
11.2021 - 11.2025
- Processed high-volume billing transactions with accuracy and efficiency.
- Managed accounts receivable, ensuring timely payment collection and resolution of discrepancies.
- Coordinated communication between clients and financial departments to streamline billing inquiries.
- Trained junior staff on billing procedures and best practices for accurate invoice generation.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Enhanced accuracy in patient billing through meticulous record-keeping and verification of insurance details.
- Increased revenue retention by setting up follow-up system for outstanding payments.
- Identified opportunities for process improvement, leading to more streamlined billing operation.
Front Desk Specialist
Lowcountry Urgent Care
04.2021 - 12.2021
- Managed patient check-ins and scheduling to enhance operational efficiency.
- Responsible for verifying patients current health insurance and demographics
- Responsible for collecting any copays and outstanding balances after verifying past due
- Responsible for counting and recording opening and closing cash drawer as well as making bank deposits
- Responsible for scanning demographics and medical forms into patients chart using the EMR system
- Responsible for faxing referrals and medical records
- Responsible for managing multi phone line and heavy call volume
- Responsible for checking email for any and all updates for patient referrals
- Assisted in training new front desk staff on best practices and clinic protocols.
Recreation Attendant
Montage Palmetto Bluff Resort
07.2017 - 07.2018
- Responsible for overseeing recreational activities; kayaking, bicycling, youth camp, bowling and fitness
- Responsible for assisting with all rental equipment repairs
- Responsible for opening and closing of fitness center, which involves inventory and stocking of beverages, overall condition and location of fitness equipment, and maintaining and organizing facility linen needs
- Responsible for collecting data, communicating with several departments to assure accurate transfer of information, working with high volume of people with limited staff
- Working with an organization that made over a $750,000 in sales
Lead Sales Associate
Good Will Store
04.2016 - 07.2017
- Responsible for making schedules and production decisions to meet established sales and production quotas in absence of the Store Manager
- Responsible for overseeing cashiers and various sales staff
- Responsible for all administrative opening and closing, which involves delegation of daily tasks to various staff members, cash office functions and overall store conditions
Logistics Support
NDI Company
12.2014 - 02.2016
- CVN 78 Platform:
- Maintained CVN 78 Contracts Data Requirements List database for all Technical Manual and Provisioning CDRL’s that come in
- Complete and send out Provisioning draft letters for appropriate commitment numbers and then Approve and Close appropriate commitment numbers in the CDRL database
- Scrub monthly MISL for Technical Manual (TM), Planned Maintenance System (PMS) and Training (TR) product lines to find what products still need to be delivered. Followed by updating anthill charts to show appropriate upcoming deliverables
- Send out monthly ILS report to each product line for status of prior month’s work along with upcoming workload and meetings
- Send out weekly TM and PTD CDRL status reports of products that are approaching, overdue and at midpoint
- LHA 6:
- Maintain LHA 6 Program Matrix for PMS, PTD and TM with status updates and product completions
- Send out LHA 6 Program Matrix at the beginning of each week for status updates for each product line
- Update PMS377 action tracker for FCT meeting held bi-weekly
- Receive TM’s via AMRDEC and incorporate comments by scrubbing changes from the old TM to the new TM and then incorporating the changes
Logistics Analyst
Exelis, Inc.
01.2009 - 01.2014
- Maintain products databases for all product lines for various In-Service Carriers supporting NAVSSES Philadelphia
- Send out electronic and hardcopies of TM’s to appropriate Carriers with a completed DD1149
- Receive MRA’s, scrubbing against the prior MRA and sending out a report of all SCD’s or S/A’s that are deficient
- Record weekly meeting minutes containing actions, actions completed or notes and send them out at the end of each week
Retail Associate
Lady Bug Fashion
01.2007 - 01.2009
- Maintain merchandise on sales floor along with receiving and preparation for sale
- Responsible for cashier duties which consisted ringing up customer purchases and handling returns and exchanges
Education
Medical Billing and Coding
Martinsburg College
undefined
Montgomery County Community College
01.2015
Skills
- Sales & Communication
- Experienced in retail sales and adept in office communication
- Excellent phone & conversation skills As well as good customer service skills and philosophy
- Knowledgeable of Microsoft Office: Access, Outlook, Excel, PowerPoint, & Word & EMR system
- Possess drive to succeed as well as great work ethic and takes initiative
- Billing systems and software
- Insurance verification
- Customer service
- Data entry proficiency
- Decision-making
- HIPAA compliance
- Account reconciliation
- Claim submission
- Payment posting
- Customer engagement
- Patient account management
- Relationship building
- Team collaboration
- Research and due diligence
- Collections
- Regulatory compliance
- Problem-solving
- Multitasking and organization
- Client relationship management
- Verbal and written communication
Certification
Medical Billing and Coding – Expired Certified through NHA - Score 405
Timeline
Billing Specialist
Zip Clinic Division
11.2021 - 11.2025
Front Desk Specialist
Lowcountry Urgent Care
04.2021 - 12.2021
Recreation Attendant
Montage Palmetto Bluff Resort
07.2017 - 07.2018
Lead Sales Associate
Good Will Store
04.2016 - 07.2017
Logistics Support
NDI Company
12.2014 - 02.2016
Logistics Analyst
Exelis, Inc.
01.2009 - 01.2014
Retail Associate
Lady Bug Fashion
01.2007 - 01.2009
undefined
Montgomery County Community College
Medical Billing and Coding
Martinsburg College