Stephanie Leighton
Graham,WA
Summary
Adept at elevating customer experiences, I significantly boosted sales at Mama’s Caramel’s through expert product knowledge and empathetic communication. My background as a Massage Therapist at Canyon Crossing Chiropractic further honed my client relationship management and problem-solving skills, achieving high satisfaction rates.
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
21
21
years of professional experience
Work History
Customer Service/ Sales Rep
Mama’s Caramel’s
01.2021 - 02.2023
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
- Managed high volume of customer calls, maintaining calm and professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Massage Therapist
Canyon Crossing Chiropractic
09.2017 - 01.2020
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided clear, concise instructions to clients to prepare for massage services.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Maintained client treatment records and designed long-term care programs for return customers.
- Maintained accurate client records for effective treatment planning and progress tracking.
- Collaborated with physical therapists and other medical professionals to provide holistic care.
Massage Therapist
Mountain View Chiropractic
08.2007 - 08.2017
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided clear, concise instructions to clients to prepare for massage services.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Maintained client treatment records and designed long-term care programs for return customers.
- Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
- Maintained accurate client records for effective treatment planning and progress tracking.
- Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Collaborated with physical therapists and other medical professionals to provide holistic care.
- Streamlined appointment scheduling process, allowing for more efficient client service and increased daily bookings.
- Utilized feedback from clients to refine massage techniques and treatment approaches, continually improving service quality.
Massage Therapist
A Touch of Heaven Massage (Owner(
08.2002 - 08.2007
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided clear, concise instructions to clients to prepare for massage services.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
- Addressed specific client concerns through targeted therapeutic massage interventions.
- Maintained client treatment records and designed long-term care programs for return customers.
- Received consistent positive feedback from clients after implementing new stretching techniques into massage sessions.
- Promoted wellness by educating clients on self-care and stress management techniques.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Collaborated with physical therapists and other medical professionals to provide holistic care.
- Utilized advanced myofascial release techniques to alleviate chronic pain in clients suffering from conditions such as fibromyalgia or rheumatoid arthritis.
- Streamlined appointment scheduling process, allowing for more efficient client service and increased daily bookings.
Education
LMP - Massage Therapy
Ashmead School of Massage
Fife, WA06.2002
GED
Auburn H.S
Auburn, WA08.1990
Skills
- Customer service
- Time management
- Active listening
- Goal oriented
- Problem-solving
- Product knowledge
- Conflict resolution
- Cultural awareness
- Critical thinking
- Call center experience
- Data entry
- Incoming call management
- Customer complaint resolution
- Customer needs assessment
- Business growth and retention
- Account management
- Relationship building
- Upselling
- Customer education
- Appointment scheduling
- Decision-making
- Product or service expertise
- Multitasking and organization
- Empathy and patience
- Adaptability and flexibility
- Verbal and written communication
- Email communication
- Phone etiquette
- Client relationship management
- Sales techniques
- Sales pitching
- Negotiation tactics
- Email management
- Excellent communication
- Attention to detail
- Teamwork and collaboration
- Multitasking Abilities
- Cash handling
- Organizational skills
- Processing payments
- Written communication
- Point of sale operation
- Account servicing
- Business development
- Team building
- Task prioritization
- Teamwork
- Problem-solving abilities
- Reliability
- Customer satisfaction
- Goal setting
- Professionalism
- Solution selling
- Social media marketing
- Time management abilities
Timeline
Customer Service/ Sales Rep
Mama’s Caramel’s
01.2021 - 02.2023
Massage Therapist
Canyon Crossing Chiropractic
09.2017 - 01.2020
Massage Therapist
Mountain View Chiropractic
08.2007 - 08.2017
Massage Therapist
A Touch of Heaven Massage (Owner(
08.2002 - 08.2007
LMP - Massage Therapy
Ashmead School of Massage
GED
Auburn H.S
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