Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Stephanie Lemaster

Stephanie Lemaster

Las Vegas,NV

Summary

Results-driven, detailed team lead with excellent track record in customer support and sales. Interfaces well with management and skilled in scheduling, preparing, and collecting presentation materials for new employees and business applications. Highly adept at maintaining company's confidential information and documents.

I have a passion for managing complex responsibilities with organized and resourceful approach. Intelligent and analytical with excellent communication and collaboration skills. . Strong research, data entry, and contract preparation abilities.

Overview

1
1
year of post-secondary education
19
19
years of professional experience

Work History

Team Coordinator

Sutherland Global
Las Vegas, NV
08.2019 - 01.2021
  • Inbound call center supporting Airbnb.
  • Worked with customer service to handle escalated customer issues.
  • I maintain the high standards of Sutherland as well as Airbnb to protect user privacy and build customer brand loyalty.
  • In the TC role I also got to use one of my strengths to help develop and train an amazing team.
  • Metrics are a measure, not the goal.
  • When customers are supported properly, metrics will follow.
  • Conducted new-hire trainings 15 times per year.
  • Managed team workload to reach targets for specific tasks.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Addressed customer service overflow to reduce complaints.

Owner

Smilin' Pirate Tattoo
Phoenix, AZ
09.2008 - 01.2020
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Trained and motivated employees to perform daily business functions, including marketing and sales.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across operations.

Assistant Manager

Green Valley Grocery
Las Vegas, NV
08.2018 - 08.2019
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Mentored 8-member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Assistant Manager

Rebel
Las Vegas, NV
02.2018 - 08.2018
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.

Branch Manager

AAFES
Dallas, TX
11.2003 - 08.2008
  • Assessed budget plans and present costs to forecast trends and recommend changes.
  • Boosted branch sales by developing and deepening customer loyalty through needed programs.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Resolved escalated customer issues and boosted retention rates.
  • Protected company assets with strategic risk management approaches.
  • Wrote reports detailing branch activities.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Increased profits through effective customer service training and troubleshooting profit loss areas.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.

Education

No Degree - Computerized Office Management

Alaska Computer Institute
Fairbanks, AK
06.1989 - 06.1990

Skills

Leadership skills I am passionate about developing others and while I feel I have a natural ability; I have taken every professional opportunity to learn to be betterundefined

Timeline

Team Coordinator

Sutherland Global
08.2019 - 01.2021

Assistant Manager

Green Valley Grocery
08.2018 - 08.2019

Assistant Manager

Rebel
02.2018 - 08.2018

Owner

Smilin' Pirate Tattoo
09.2008 - 01.2020

Branch Manager

AAFES
11.2003 - 08.2008

No Degree - Computerized Office Management

Alaska Computer Institute
06.1989 - 06.1990

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Stephanie Lemaster