Stephanie Lennon
Lumberton,NC
Summary
Knowledgeable Desired Position with solid background in guest services. Successfully addressed customer inquiries and resolved issues to enhance guest satisfaction. Demonstrated strong problem-solving abilities and effective communication skills.
Overview
15
15
years of professional experience
Work History
Guest Service Representative
Hampton Inn By Hilton
06.2024 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Secretary
UNC Health Southeastern
02.2010 - 05.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Education
Bachelor Of Interdisciplinary Studies -
Fayetteville State University
Fayetteville, NCAssociate Of Applied Science -
Bladen Community College
Dublin, NC12.2022
Skills
- Guest accommodations
- Data entry proficiency
- Basic accounting
- Data inputting
- Hotel software expertise
- Loyalty promotion
- Check-in coordination
- Guest experiences
- Multitasking
Timeline
Guest Service Representative
Hampton Inn By Hilton
06.2024 - Current
Secretary
UNC Health Southeastern
02.2010 - 05.2023
Bachelor Of Interdisciplinary Studies -
Fayetteville State University
Associate Of Applied Science -
Bladen Community College
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