Stephanie Lenzner

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.

• Orders commodity is for the next sales

• Looks at emails and answers them in a timely manner

• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Created and maintained safe and secure work environments for employees.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Assisted in recruiting, hiring and training of team members.

• Improved verification accuracy by implementing thorough quality control processes and procedures.
• Provided exceptional customer service by addressing client inquiries promptly and professionally.
• Managed multiple concurrent verification projects without compromising accuracy or deadlines.
• Maintained high levels of customer satisfaction through consistent attention to detail and prompt resolution of issues.
• Trained new employees on company policies, procedures, and verification techniques, contributing to overall team success.

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
• Enhanced office organization with regular maintenance of files, records, and supplies inventory.
• Enhanced team morale, organizing staff events and fostering positive work environment.

• Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
• Coordinated with engineering teams on critical design reviews, providing valuable input from a quality perspective.
• Facilitated effective communication between departments regarding quality concerns, fostering collaboration towards shared goals.
• Evaluated emerging technologies for potential integration into existing workflows as part of an ongoing commitment to continuous improvement.
• Led root cause analysis efforts for significant quality incidents, driving timely resolution and implementing preventative measures.
• Developed and maintained a comprehensive quality management system, ensuring adherence to regulatory guidelines and best practices.
• Trained staff on quality control procedures and tools, fostering a culture of continuous improvement throughout the organization.
• Conducted regular audits to ensure compliance with industry standards, maintaining company certifications and accreditations.
• Spearheaded process improvements that led to reduced waste generation, contributing to the company''s sustainability goals.
• Implemented statistical process control techniques for data-driven decision-making in production processes.
• Reduced customer complaints by 50% through thorough root cause analysis and implementation of corrective actions.
• Updated quality control standards, methods, and procedures to meet compliance requirements.
• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
• Mentored and encouraged employees to strive for excellence while fostering professional growth.
• Wrote and implemented new rework procedures to standardize processes and streamline workflow.
• Developed and deployed production control plans and created work instructions and procedures.
• Monitored staff organization and suggested improvements to daily functionality.
• Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.