Stephanie Leon
Bryan,TX
Summary
Ambitious and highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Reception Technician
CSL Plasma
College Station, US
03.2024 - Current
- Utilized various software and tools to streamline processes and optimize performance.
- Interviewed patients to obtain medical information, weight and height measurements, and vital signs.
- Greeted customers, answered general questions, and directed them to appropriate locations.
- Answered and directed incoming calls using multi-line telephone system.
- Protected clients' rights by maintaining confidentiality of personal information.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Investigated and analyzed client complaints to identify and resolve issues.
- Performed basic troubleshooting of hardware components, such as blood pressure machines, microhematocrit, and refractometer machines, when necessary.
- Updated contact lists regularly with current information from donors.
- Created donor profiles while keeping personal information confidential.
Teacher
KinderCare Learning Centers
College Station, US
11.2022 - 03.2024
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Developed and implemented lesson plans based on curriculum objectives.
- Created and enforced a child-based, hands-on curriculum to promote student interest and receptive learning.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- I remained calm and patient in student interactions to support individual growth and development.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Monitored student behavior in classrooms, cafeterias, and playgrounds.
- Prepared and maintained classroom environments appropriate for student learning, and physical, social, and emotional development.
- Utilized technology such as interactive whiteboards and online resources to enhance instruction.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
Customer Service Representative
WB Liquors
Bryan, US
12.2020 - 11.2022
- Resolved customer complaints promptly and efficiently.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Answered customer inquiries via phone and chat.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered incoming calls, providing frontline customer support, or assistance with product and service transactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Collaborated with sales team members to stay current on inventory levels, and resolve item issues.
- Assisted customers with price checks, lifting heavy items, and addressing other inquiries.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.
- Developed positive relationships with customers through friendly interactions.
- I remained calm and professional in stressful circumstances, and I effectively diffused tense situations.
Education
Associate of Applied Science - Nursing
Blinn College
Bryan, TX05-2025
Bachelor's - Psychology
Texas State University
San Marcos, TX12.2020
Skills
- Bilingual
- Childcare
- Confidentiality handling
- Appointment scheduling
- Multi-line telephone systems
- Spreadsheet tracking
- Positive and professional
- Customer and client relations
- Time management
- Professional demeanor
- Reception desk management
- Greeting and seating clients
- Data entry
- Customer service
- Sales
- Patient care
- Adaptability
- POS
- Leadership Development
- Spanish
- Upselling
- Cash handling
- Organizational skills
- Cashiering
Certification
- LCCD, 08/01/20, Present, Certificate of completion of internship at Texas State University. Completed the requirements of the learning community for cognitive disabilities.
- BLS Certification, 01/01/25, 01/01/27
- CPR Certification, 12/01/22, 12/01/24
- RN license (1197690), 6/7/25
Groups
- National Society of Leadership and Success, 09/01/18, Present
- Psychology internship, 08/01/20, 12/01/20, Internship class at Texas State University where we work with older adults who are diagnosed with intellectual disabilities. PSY 4396.
Assessments
- Attention to detail, Proficient, 01/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information.
- Customer service, Proficient, 11/01/20, Identifying and resolving common customer issues.
- Work motivation, Proficient, 01/01/22, Level of motivation and discipline applied toward work.
- Work style: Reliability, Completed, 01/01/22, Tendency to be reliable, dependable, and act with integrity at work.
- Administrative assistant/receptionist, Proficient, 03/01/22, Using basic scheduling and organizational skills in an office setting.
Custom Section
- clinical hours completed:
- RNSG 1260: 96 HOURS
- RNSG 2160: 48 HOURS
- RNSG 2261: 96 HOURS
- RNSG 2161: 48 HOURS
Languages
Spanish, Fluent
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Reception Technician
CSL Plasma
03.2024 - Current
Teacher
KinderCare Learning Centers
11.2022 - 03.2024
Customer Service Representative
WB Liquors
12.2020 - 11.2022
Associate of Applied Science - Nursing
Blinn College
Bachelor's - Psychology
Texas State University
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