Stephanie Lesinaivalu
Spanaway,WA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Utilizes advanced problem-solving skills to ensure system reliability and safety. Strong understanding of industry standards and regulatory requirements, ensuring compliance and optimal performance.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Darwins Natural Pet Products
01.2018 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Implemented product knowledge training for new team members to enhance service quality.
- Streamlined order processing by utilizing CRM software, improving response times.
- Conducted feedback sessions with customers to identify service improvement opportunities.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Troubleshot hardware and software issues to ensure optimal system performance as I also was able to help in the IT Department
- Was able to go pack an order if it needed to be rushed and delivered to the customer
- Installed, configured, and maintained computer systems and networks for seamless operation.
Retail Sales Associate
JC Penny Co
06.2019 - 03.2020
- Managed inventory levels, ensuring product availability and accuracy on sales floor.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Collaborated with team to achieve daily sales goals through effective communication.
- Streamlined checkout processes, reducing wait times and improving customer experience.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Cashier
Party City
06.2019 - 01.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and ensured balanced daily reports.
- Implemented process improvements to enhance checkout speed and accuracy.
- Monitored inventory levels at the register, reporting discrepancies as needed.
Church Secretary
Everett Community Church of God
05.2016 - 08.2018
- Managed church office operations, ensuring efficient communication among staff and congregation members.
- Coordinated scheduling for church events, optimizing resource allocation and volunteer engagement.
- Developed and maintained filing systems for membership records, contributing to improved data accessibility.
Education
No Degree -
Highline College
Seattle, WA01-2019
High School Diploma -
Kentridge High School
Kent, WA01-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Team leadership
- Project management
Languages
Fiji
Native or Bilingual
Timeline
Retail Sales Associate
JC Penny Co
06.2019 - 03.2020
Cashier
Party City
06.2019 - 01.2020
Customer Service Representative
Darwins Natural Pet Products
01.2018 - Current
Church Secretary
Everett Community Church of God
05.2016 - 08.2018
No Degree -
Highline College
High School Diploma -
Kentridge High School
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