Stephanie Levan
Sumiton,AL
Summary
Highly organized and detail-oriented professional with a friendly and motivated attitude. Seeking a stable corporate career to leverage skills for the benefit of individuals and the company. Committed to continuous growth, contributing to organizational success, and advancing professional development.
Overview
13
13
years of professional experience
Work History
Font Desk Agent
Hampton Inn By Hilton
07.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
CONSOLIDATOR
LAB LOGISTICS, LLC BIRMINGHAM, AL
06.2022 - 08.2023
- Sort and ID clinical specimens, assist lab assistants when needed
- Served as a subject matter expert within the organization for matters related to account reconciliations and intercompany transactions during the consolidation process.
- Provided expert guidance on complex consolidation issues, helping colleagues resolve discrepancies quickly and efficiently.
- Collaborated with cross-functional teams to achieve accurate and timely financial consolidations.
- Enhanced communication between departments, ensuring accurate and timely reporting of financial data.
- Maintained compliance with relevant accounting standards during the consolidation process.
Call Center Representative
Birmingham Urban League
04.2023 - 07.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times..
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
MANAGER/AST. MANAGER
DOLLAR GENERAL
08.2017 - 02.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed customer service operations, processed payments, and balanced store accounts daily.
- Coordinated employee schedules to maintain efficient staffing and operational productivity.
- Oversaw inventory management, coordinated deliveries from external vendors, and ensured timely deposits.
WAITRESS/SUPERVISOR
DOUBLE TREE BY HILTON
01.2012 - 03.2016
- Supervised banquettes, making sure caterers were on time, menus were correct, deadlines were kept, guest lists were correct, venders were paid, liaison between vendors and guest scheduling the banquette, banquette hall cleaned afterward, waitressed for restaurant, worked room service
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Education
GED -
Skills
- Computer systems (Microsoft, Office, Excel, ect)
- Taking payments
- Making change
- Balance drawer at end of shift
- Balance store money at end of day
- Entering deposits into computer system
- Filling out Deposit slips, making deposits
- Customer service
- Overseeing outside venders
- Conducting inventory
- Negotiating solutions between customers and Dollar General Corp
- Overseeing and meeting deadlines for inventory, and personnel hours worked
- Using Calculator, copier, fax, and other office equipment
- POS systems
- Conflict and issue documentation
- Office management
Timeline
Font Desk Agent
Hampton Inn By Hilton
07.2024 - Current
Call Center Representative
Birmingham Urban League
04.2023 - 07.2023
CONSOLIDATOR
LAB LOGISTICS, LLC BIRMINGHAM, AL
06.2022 - 08.2023
MANAGER/AST. MANAGER
DOLLAR GENERAL
08.2017 - 02.2023
WAITRESS/SUPERVISOR
DOUBLE TREE BY HILTON
01.2012 - 03.2016
GED -
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